Do yourself a favor and look elsewhere! The receptionists up front were cold, careless, unprofessional and clueless. These are the first people your customers are interacting with before seeing the vet. They should be trained on how to do their job. Let's recommend a special food that you can buy at Petsmart (Banfield Hospital), but not give you the prescription you need to buy it when leaving. So I called them back to request a fax to be sent to the hospital so I can purchase the food. I called twice and spoke with a different person each time. After waiting an hour - it appeared that it was not coming.
I spent over $200 to run tests to diagnose a problem with my cat and had to jump through hoops to get the test results back. The vet never called me back to explain the results. I simply had to spend more $$$ for an office visit. They were unable to find out what was wrong with my cat. His back leg stopped working and it was dragging. I was upset and called to explain that I had financial trouble and felt like I had been taken advantage of. After that, it seemed like they genuinely understood my concern and offered to help by waiving the fee for my next office visit.
When I went to take them up on their offer - it was declined. I'm sorry, but there should not be an expiration date on a free office visit even if its only 10 days afterwards. They don't care about you, or your pets. just your money. Most vet/animal clinics are like this sadly but I did not have a good experience with them. I only went here because I lived in Painesville as a child and my parents always brought our pets there.
My dogs have always received excellent care. I had a Lab that had many health problems. The Vets always treated us with such kindness and never sugar coated anything. My other dog was hit by two cars and they helped me find a specialist for her visual problems. I have been with these vets for my personal dogs for over 20 years. My parents have been with them for over 35 years with their pets. No frills in the office just good care for the animals.
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