Vision Center inside Wal Mart - Service Ratings
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Optometrists
Concord
Concord, NC
Norva Osborne
Kannapolis, NC
Cassandra Hinderscheid, OD
Huntersville, NC
Mint Hill
Mint Hill, NC
Vision Center inside Wal Mart
150 Concord Commons Pl SW
Concord, NC 28027
Consumer Feedback
Service
Environment
Expertise
Staff
Recommended
Value
Poll Responses for Service
4 Star Average Based on the Following 22 Poll Questions:Does this provider adhere to the customer is always right policy?
Asked 2 times
Answered "Yes, they listen to all complaints and make every effort to correct the situation." (80% satisfaction) 1 time
Answered "Sometimes, but not always" (60% satisfaction) 1 time
Does this provider always put the customer first?
Asked 3 times
Answered "Yes, they always put customers first" (80% satisfaction) 3 times
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Asked 1 time
Answered "Yes" (80% satisfaction) 1 time
Does this optometrist offer glasses repairs or adjustments?
Asked 4 times
Answered "Yes, they always help me out" (80% satisfaction) 3 times
Answered "They will, but it takes forever to get them back" (60% satisfaction) 1 time
Is this provider easy to reach in an emergency?
Asked 1 time
Answered "Absolutely! I can always count on them" (100% satisfaction) 1 time
Was it easy to make an appointment with this provider?
Asked 1 time
Answered "Yes" (80% satisfaction) 1 time
Did this provider pressure you to purchase any unnecessary products during your visit?
Asked 1 time
Answered "No, my decisions were always respected" (80% satisfaction) 1 time
Does this provider leave you on hold for a long time when you call?
Asked 1 time
Answered "No, they are really great about answering the phone right away" (80% satisfaction) 1 time
Does this provider always take that extra step to make you feel special?
Asked 2 times
Answered "Yes, I always enjoy my appointments" (80% satisfaction) 2 times
Did this provider show attention to detail?
Asked 1 time
Answered "Yes, I've never had to worry about them missing any important information" (80% satisfaction) 1 time
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