very upset with this er. started at 3:30 am, I called ahead and explained I had an emergency! they said they were open and had time to see my baby girl. I then rushed across town to the er. they then told me they had another dog on the table and could not see my baby for an hour. they told us to wait in the car out back because they were understaffed. with only one doctor, 2 hrs went by while my baby lie bleeding out in my car. I had called back in to them they would not even come out . finally I had to carry my baby inside lifeless but still breathing no one to even help me open the doors. they ran a blood test said her liver was failing and her platlet count was lowest they had ever seen. they were concerned about money so I gave them a 600 dollar deposit to start working on her. went back home and about an hour later they called and told me she had a siesure and didn't think she would make it much longer so I rushed back down and saw her befor they put her down. when I walked in there were about 6 to 8 staff mostly standing around they asked if I wanted to settle the bill befor they administered the chemical to put her down so seeing that she was suffering paid another 200 dollars and held my baby girl while she took her last breath. im so saddened mad and confused as to why there were no staff on hand after I called ahead and was told they were able to see her. I would never go back I would never give anyone there number they are careless as far as I am concerned and very unprofessionall and understaffed! I am just torn to pieces please don't bring your babys here!!!
Our situation was an Emergency. We called ahead to tell them of our situation and prepared them for our arrival. This was a very difficult time for us and I cannot thank the staff enough for how they handled our situation. We are so very thankful they were there for us. I don't know what we would have done without them. The were overly considerate of our feelings and what we were going through. Our pet had to be put down. They were so thoughtful, gave us privacy and compassion in the most considerate way. We cannot thank them enough for all they did.............
I had an emergency with my senior dog who became lethargic after a falling down some steps. She also has some medical issues, and I didn't know what was wrong with her. My vet recommended this emergency care clinic, and I took my dog there to be seen. The vet and staff were great! I was visibly shaken by my dog's illness, and they were kind and compassionate. The vet answered all my questions including ones that didn't have anything to do with the visit. She also faxed the test results to my regular vet. I am new to the area, and I'm happy I found great emergency health care.
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