I was very surprised that they didn't want to answer my questions at all. In fact, they just ignored all of my questions. They played the typical, annoying elevator music. It did not make for a pleasing environment. They weren't very understanding or caring, and they didn't show empathy for my situation. I could tell I wasn't their primary concern. The office was easy enough to find. I don't feel like I can count on them to work with me until they find a solution for my situation. They always seem like they're going to give up on me.
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