Lisa Encarnacion, Media Relations and Public Affairs Mgr - Service Ratings
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Hospices
Northwestern Medical Group - Glenview Outpatient Care Center
Glenview, IL
Advanced Pain and Spine Management
Arlington Heights, IL
Advanced Pain and Spine Management
Arlington Heights, IL
Northwestern Medical Group
Lake Forest, IL
JourneyCare
2050 Claire Court
Glenview, IL 60025
Consumer Feedback
Service
Environment
Expertise
Staff
Recommended
Poll Responses for Service
4 Star Average Based on the Following 10 Poll Questions:Has this provider ever cancelled your appointment on you last minute?
Asked 1 time
Answered "Never, they are very reliable." (100% satisfaction) 1 time
Did this provider show attention to detail?
Asked 2 times
Answered "Absolutely! They are always very careful and meticulous" (100% satisfaction) 1 time
Answered "Definitely not. They were unaware of my situation, even though they had my information" (20% satisfaction) 1 time
Does this provider welcome questions?
Asked 1 time
Answered "Not really. I felt like an annoyance when I asked a question" (60% satisfaction) 1 time
Does this provider adhere to the customer is always right policy?
Asked 1 time
Answered "No, it is their way or the highway" (40% satisfaction) 1 time
Does this provider have helpful information available online?
Asked 1 time
Answered "No, just a basic listings page" (20% satisfaction) 1 time
Does this provider treat every client equally?
Asked 1 time
Answered "Yes, they don't show favoritism" (80% satisfaction) 1 time
Did this provider promise services he/she couldn't provide?
Asked 1 time
Answered "Not at all! They exceeded my expectations" (100% satisfaction) 1 time
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
Asked 1 time
Answered "They would never do that! Their full attention is always on me." (100% satisfaction) 1 time
Does this provider answer the phone in a reasonable time when you call?
Asked 1 time
Answered "Definitely" (100% satisfaction) 1 time
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