HCR ManorCare - Service Ratings
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Heartland Health Care Center of Paxton
1001 E Pells St
Paxton, IL 60957
Consumer Feedback
Service
Environment
Expertise
Staff
Recommended
Poll Responses for Service
4.5 Star Average Based on the Following 8 Poll Questions:Did this provider show attention to detail?
Asked 2 times
Answered "Yes, I've never had to worry about them missing any important information" (80% satisfaction) 2 times
Did this provider pressure you to purchase any unnecessary products during your visit?
Asked 1 time
Answered "No, my decisions were always respected" (80% satisfaction) 1 time
Is this provider easy to reach in an emergency?
Asked 1 time
Answered "Yes, they answered my call right away" (80% satisfaction) 1 time
Does this provider remember you by name?
Asked 1 time
Answered "Every single time, even if it's been months since my last appointment!!" (100% satisfaction) 1 time
Does this provider treat every client equally?
Asked 1 time
Answered "Definitely, they make everyone feel equally respected and cared for" (100% satisfaction) 1 time
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
Asked 2 times
Answered "Yes, they could have waited" (40% satisfaction) 1 time
Answered "They would never do that! Their full attention is always on me." (100% satisfaction) 1 time
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