Andover Subacute & Rehabilitation I - Service Ratings
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Andover Subacute & Rehabilitation I
99 Mulford Rd
Andover, NJ 07821
Consumer Feedback
Service
Environment
Expertise
Staff
Recommended
Value
Poll Responses for Service
3 Star Average Based on the Following 29 Poll Questions:Did this provider show attention to detail?
Asked 3 times
Answered "Yes, I've never had to worry about them missing any important information" (80% satisfaction) 2 times
Answered "Definitely not. They were unaware of my situation, even though they had my information" (20% satisfaction) 1 time
Does this provider treat every client equally?
Asked 3 times
Answered "Sometimes, but not all the time" (60% satisfaction) 1 time
Answered "Yes, they don't show favoritism" (80% satisfaction) 1 time
Answered "Not at all, they only make time for their favorite clients" (20% satisfaction) 1 time
Did this provider rush your appointment?
Asked 2 times
Answered "No" (80% satisfaction) 1 time
Answered "Yes, I felt like an annoyance!" (20% satisfaction) 1 time
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Asked 2 times
Answered "Absolutely! I'm always able to get my questions answered over the phone right away!" (100% satisfaction) 1 time
Answered "Yes" (80% satisfaction) 1 time
Does this provider leave you on hold for a long time when you call?
Asked 1 time
Answered "Never! I don't think I've ever been put on hold here for a long time" (100% satisfaction) 1 time
Does this provider promptly return your phone calls?
Asked 1 time
Answered "Yes" (80% satisfaction) 1 time
Is this provider easy to reach in an emergency?
Asked 2 times
Answered "Absolutely! I can always count on them" (100% satisfaction) 1 time
Answered "No. It took me several times to get through." (40% satisfaction) 1 time
Did this provider leave you unattended for an extended period of time?
Asked 2 times
Answered "Yes, I was left alone too long" (40% satisfaction) 1 time
Answered "Yes, I was completely ignored for a long time!" (20% satisfaction) 1 time
Does this provider always put the customer first?
Asked 1 time
Answered "Definitely not. They seem to care more about themselves" (20% satisfaction) 1 time
Does this provider welcome questions?
Asked 1 time
Answered "Absolutely! They are happy to answer all of my questions" (100% satisfaction) 1 time
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