Rosario Ferrer, MD - Service Ratings
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Springfield Medical Clinic
6365 Rolling Mill Pl Ste 103
Springfield, VA 22152
Consumer Feedback
Service
Environment
Expertise
Staff
Recommended
Value
Poll Responses for Service
4 Star Average Based on the Following 51 Poll Questions:Did they follow up with you after your appointment?
Asked 5 times
Answered "Yes." (80% satisfaction) 2 times
Answered "No. I still haven't talked to them." (40% satisfaction) 1 time
Answered "No, but they said they were going to!" (20% satisfaction) 1 time
Answered "I had a follow-up appointment, but I scheduled it." (60% satisfaction) 1 time
Does this provider promptly return your phone calls?
Asked 2 times
Answered "Yes" (80% satisfaction) 1 time
Answered "Definitely! They always call me back very quickly!" (100% satisfaction) 1 time
Was it easy to make an appointment with this provider?
Asked 3 times
Answered "Yes" (80% satisfaction) 2 times
Answered "Practically Impossible" (20% satisfaction) 1 time
Did this provider leave you unattended for an extended period of time?
Asked 2 times
Answered "I was left alone for a while, but it wasn't too long" (60% satisfaction) 1 time
Answered "No, I was always attended to" (80% satisfaction) 1 time
Does this provider leave you on hold for a long time when you call?
Asked 3 times
Answered "No, they are really great about answering the phone right away" (80% satisfaction) 3 times
Does this provider adhere to the customer is always right policy?
Asked 1 time
Answered "Yes, they listen to all complaints and make every effort to correct the situation." (80% satisfaction) 1 time
Did you spend a lot of time in the waiting room at this provider's office?
Asked 1 time
Answered "The wait wasn't terrible, but it wasn't the best" (60% satisfaction) 1 time
Does this provider always put the customer first?
Asked 2 times
Answered "Yes, they always put customers first" (80% satisfaction) 2 times
Was this provider late to your appointments?
Asked 3 times
Answered "Sometimes, it was a little frustrating" (60% satisfaction) 1 time
Answered "No, they were on time" (80% satisfaction) 2 times
Did you have to wait long after you arrived for your appointment?
Asked 2 times
Answered "No, I didn't have to wait very long" (80% satisfaction) 2 times
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