Terry Williams, MD - Service Ratings
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Dermatologists
Esta Kronberg, MD
Houston, TX
Lisa B Zhang, MD
Houston, TX
Theodore Rosen, MD
Houston, TX
Audrey J. Chan, MD
Houston, TX
Bay Area Dermatology Clinic
12 Professional Park Dr
Webster, TX 77598
Consumer Feedback
Service
Environment
Expertise
Staff
Recommended
Value
Poll Responses for Service
4.5 Star Average Based on the Following 185 Poll Questions:Did this provider rush your appointment?
Asked 6 times
Answered "No" (80% satisfaction) 4 times
Answered "Not too much, but somewhat" (60% satisfaction) 1 time
Answered "No, I was able to ask as many questions as I wanted" (100% satisfaction) 1 time
Did this provider show attention to detail?
Asked 8 times
Answered "Absolutely! They are always very careful and meticulous" (100% satisfaction) 3 times
Answered "Yes, I've never had to worry about them missing any important information" (80% satisfaction) 5 times
Did this provider promise services he/she couldn't provide?
Asked 9 times
Answered "No, they were able to provide everything they said they would" (80% satisfaction) 6 times
Answered "Not at all! They exceeded my expectations" (100% satisfaction) 3 times
Was this provider late to your appointments?
Asked 3 times
Answered "No, they were on time" (80% satisfaction) 3 times
Is this provider easy to reach in an emergency?
Asked 3 times
Answered "Yes, they answered my call right away" (80% satisfaction) 1 time
Answered "Somewhat, they eventually called me back" (60% satisfaction) 1 time
Answered "Absolutely! I can always count on them" (100% satisfaction) 1 time
Does this provider always put the customer first?
Asked 7 times
Answered "Yes, they always put customers first" (80% satisfaction) 6 times
Answered "Absolutely! They have some of the best customer service I have ever seen" (100% satisfaction) 1 time
Does this provider have helpful information available online?
Asked 8 times
Answered "No, just a basic listings page" (20% satisfaction) 2 times
Answered "Yes" (80% satisfaction) 5 times
Answered "Yes, but its hard to find" (60% satisfaction) 1 time
Was this provider sympathetic to your situation?
Asked 9 times
Answered "Yes, they were sympathetic and caring" (80% satisfaction) 7 times
Answered "Yes! They went above and beyond to make me feel special and respected" (100% satisfaction) 2 times
Does this provider ever overbook appointments here?
Asked 9 times
Answered "Yes, there is a definite trend of overbooking here" (40% satisfaction) 1 time
Answered "Sometimes, they should allow for more time in between appointments" (60% satisfaction) 3 times
Answered "No, They definitely believe in quality over quantity and allow more than enough time in between appointments" (80% satisfaction) 5 times
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Asked 1 time
Answered "Absolutely! I'm always able to get my questions answered over the phone right away!" (100% satisfaction) 1 time
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