I had to wait quite a while for my appointment. I was glad that they were located in a safe neighborhood. I've been to some other places where I was scared to get out of my car but not here. They have a very good professional reputation. I know that I'm under the care of an expert. Not only were my questions answered thoroughly, I was encouraged to ask as many as I could. There was no rush to get me out and I left feeling very educated and informed. Unfortunately once while waiting for my appointment I was informed that he was running late so they asked me if I would mind seeing his wife, also a doctor in the same office. I agreed and was very dissatisfied with her. She was rude and condescending, But Dr. Mastakouris is wonderful and very personable.
I called and they told me to drop in the same day because the doctor was not very busy today; around 12 was fine. I called 15 minutes before going to see if there was going to be a long wait and they said, no, only two people. When I get there, they said the wait was an hour and a half and they don't know who talked to me. They said it's always like this. But they gave me the option to see another doctor who was free now. so they took my insurance information. After 20 minutes, they did not call me. I ask how much longer was it going to be and they said other forty minutes. I just left because I didn't have time for that. I can understand that one has to wait half an hour, or that it can be an hour if its a drop in, but they should warn you that, not say that it is going to be right away.
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