Heins Family Dentistry - Service Ratings
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Dentists
Motto Clear Aligners
Plattsburgh, NY
Dental and Oral Health
South Burlington, VT
Dental and Oral Health
South Burlington, VT
Dental and Oral Health
South Burlington, VT
Heins Family Dentistry
75 Court Street
Plattsburgh, NY 12901
Consumer Feedback
Service
Environment
Expertise
Staff
Recommended
Value
Poll Responses for Service
4.5 Star Average Based on the Following 23 Poll Questions:Did the staff call you to remind you about your upcoming appointment?
Asked 1 time
Answered "Yes, they called me a few days before my appointment" (100% satisfaction) 1 time
Did this provider pressure you to purchase any unnecessary products during your visit?
Asked 1 time
Answered "Absolutely not! I was never uncomfortable" (100% satisfaction) 1 time
Was this provider willing to stay open late to accomodate your needs?
Asked 1 time
Answered "Sometimes, but most of the time they don't" (60% satisfaction) 1 time
Does this provider offer flexible appointment times?
Asked 1 time
Answered "Somewhat, but it's still difficult to get an appointment" (60% satisfaction) 1 time
Does this provider adhere to the customer is always right policy?
Asked 2 times
Answered "Absolutely, the customer is always right here" (100% satisfaction) 1 time
Answered "Yes, they listen to all complaints and make every effort to correct the situation." (80% satisfaction) 1 time
Did this provider leave you unattended for an extended period of time?
Asked 2 times
Answered "Not at all! They were always present and attentive" (100% satisfaction) 2 times
Was this provider sympathetic to your situation?
Asked 1 time
Answered "Yes! They went above and beyond to make me feel special and respected" (100% satisfaction) 1 time
Does this provider leave you on hold for a long time when you call?
Asked 1 time
Answered "No, they are really great about answering the phone right away" (80% satisfaction) 1 time
Did this provider rush your appointment?
Asked 4 times
Answered "No, I was able to ask as many questions as I wanted" (100% satisfaction) 3 times
Answered "No" (80% satisfaction) 1 time
Did this provider show attention to detail?
Asked 1 time
Answered "Yes, I've never had to worry about them missing any important information" (80% satisfaction) 1 time
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