I am gratified to see that many other patients have left this practice due to the nastiness of the office manager, Sandy. I too left, after she degraded me twice, to the point that I burst into tears! I have joined a different pediatric dental practice, and am THRILLED not to have to deal with such a nasty staff ever again! I urge all of you... do the same! LEAVE!!! They don't deserve our business!
Their staff was not friendly at all as I felt rushed and at times flustered not be be moving along quickly with the pace that was expected at the check in window. The process at check in and check out is rushed and just about every word out of the staffs mouth was contradicted by their manager or as the check out person pointed out the practice administrator. At one point the oriental girl just wrote me a note on a post-it to ignore the manager and she would call me at a later time during the day. The check out person was responsible and followed through but unfortunately after speaking with my husband we decided to take my child elsewhere for her dental treatment. The assistants and Drs' were kind of friendly, but very rushed to get patients in and out of the office to bring in another patient. I wasn't very impressed. I wasn't worried about their equipment. It was safe and well taken care of. The doctor and his assistant gave me time to ask questions but not in the examine room. My questions were asked directly to the doctor as he was walking me up to the desk to check out. Even though there were a lot of non English speaking patients I felt that my daughters' personal information was being discussed in the presence of others. The Dr. seemed concerned as to whether or not he was on time for his next patient and just kept asking for two tokens and complimenting my daughter on a great job. I do not feel comfortable moving forward and therefore will go to another dental office for my daughters treatment. Based on my experience, I would hesitate to recommend them to my friends or family.
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