Capitol Community Health Center Dental Clinic - Service Ratings
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Dentists
21st Century Dental
Springfield, IL
Dental Care at Prairie Crossing
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Dental Group of Springfield
Springfield, IL
Motto Clear Aligners
Springfield, IL
Capitol Community Health Center Dental Clinic
2239 E Cook Street
Springfield, IL 62703
Consumer Feedback
Service
Environment
Expertise
Staff
Recommended
Value
Poll Responses for Service
4 Star Average Based on the Following 37 Poll Questions:Did the staff call you to remind you about your upcoming appointment?
Asked 5 times
Answered "No, I don't think they cared whether I showed up or not" (60% satisfaction) 1 time
Answered "No, but I didn't need a reminder" (80% satisfaction) 2 times
Answered "Yes, they called me a few days before my appointment" (100% satisfaction) 2 times
Did this provider pressure you to purchase any unnecessary products during your visit?
Asked 2 times
Answered "No, my decisions were always respected" (80% satisfaction) 2 times
Does this provider always take that extra step to make you feel special?
Asked 3 times
Answered "Never, I've been going here forever and they can't even remember my name" (20% satisfaction) 2 times
Answered "Not really, I've never seen them go above and beyond" (60% satisfaction) 1 time
Did this provider seem irritated to be working with you?
Asked 3 times
Answered "Not at all, they were glad to help me with anything I needed" (100% satisfaction) 2 times
Answered "No, they were polite" (80% satisfaction) 1 time
Does this provider treat every client equally?
Asked 1 time
Answered "Yes, they don't show favoritism" (80% satisfaction) 1 time
Does this provider adhere to the customer is always right policy?
Asked 1 time
Answered "Yes, they listen to all complaints and make every effort to correct the situation." (80% satisfaction) 1 time
Was it easy to make an appointment with this provider?
Asked 2 times
Answered "Yes" (80% satisfaction) 2 times
Does this provider leave you on hold for a long time when you call?
Asked 1 time
Answered "No, they are really great about answering the phone right away" (80% satisfaction) 1 time
Is this provider easy to reach in an emergency?
Asked 2 times
Answered "Somewhat, they eventually called me back" (60% satisfaction) 1 time
Answered "No. It took me several times to get through." (40% satisfaction) 1 time
Did they follow up with you after your appointment?
Asked 1 time
Answered "Yes." (80% satisfaction) 1 time
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