Stephen Rittmann, MD - Service Ratings
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Bonaventure Medical-Old Town
25 E Schaumburg Rd Ste 200
Schaumburg, IL 60194
Consumer Feedback
Service
Environment
Expertise
Staff
Recommended
Value
Poll Responses for Service
4 Star Average Based on the Following 58 Poll Questions:Did this provider promise services he/she couldn't provide?
Asked 1 time
Answered "No, they were able to provide everything they said they would" (80% satisfaction) 1 time
Did this provider rush your appointment?
Asked 1 time
Answered "Yes, I felt like an annoyance!" (20% satisfaction) 1 time
Did you spend a lot of time in the waiting room at this provider's office?
Asked 2 times
Answered "No, my appointment started at the scheduled time" (80% satisfaction) 1 time
Answered "The wait wasn't terrible, but it wasn't the best" (60% satisfaction) 1 time
Was this provider sympathetic to your situation?
Asked 3 times
Answered "Kind of, but I they could have been more understanding" (60% satisfaction) 2 times
Answered "Yes, they were sympathetic and caring" (80% satisfaction) 1 time
Is this provider easy to reach in an emergency?
Asked 2 times
Answered "Somewhat, they eventually called me back" (60% satisfaction) 1 time
Answered "Yes, they answered my call right away" (80% satisfaction) 1 time
Has this provider ever cancelled your appointment on you last minute?
Asked 3 times
Answered "Never, they are very reliable." (100% satisfaction) 2 times
Answered "No, they didn't cancel on me last minute" (80% satisfaction) 1 time
Did they follow up with you after your appointment?
Asked 1 time
Answered "Yes." (80% satisfaction) 1 time
Does this provider always put the customer first?
Asked 6 times
Answered "Yes, they always put customers first" (80% satisfaction) 3 times
Answered "Somewhat, but I didn't feel like they cared about my needs" (60% satisfaction) 1 time
Answered "Absolutely! They have some of the best customer service I have ever seen" (100% satisfaction) 2 times
Does this provider welcome questions?
Asked 1 time
Answered "Absolutely! They are happy to answer all of my questions" (100% satisfaction) 1 time
Did this provider leave you unattended for an extended period of time?
Asked 3 times
Answered "No, I was always attended to" (80% satisfaction) 2 times
Answered "I was left alone for a while, but it wasn't too long" (60% satisfaction) 1 time
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