James Castner, MD - Service Ratings
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Ophthalmologists (Eye MDs)
MyEyeDr.
South Windsor, CT
MyEyeDr.
Manchester, CT
MyEyeDr.
Vernon, CT
MyEyeDr.
Suffield, CT
Primary Eye Care Ctr
1080 Day Hill Rd Ste 301
Windsor, CT 06095
Consumer Feedback
Service
Environment
Expertise
Staff
Recommended
Value
Poll Responses for Service
4.5 Star Average Based on the Following 36 Poll Questions:Does this provider ever overbook appointments here?
Asked 4 times
Answered "No, They definitely believe in quality over quantity and allow more than enough time in between appointments" (80% satisfaction) 2 times
Answered "Sometimes, they should allow for more time in between appointments" (60% satisfaction) 1 time
Answered "Never! They have lots of business, but they do such a great job of never overbooking." (100% satisfaction) 1 time
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Asked 1 time
Answered "Yes" (80% satisfaction) 1 time
Does this provider always put the customer first?
Asked 1 time
Answered "Yes, they always put customers first" (80% satisfaction) 1 time
Was this provider sympathetic to your situation?
Asked 3 times
Answered "Yes, they were sympathetic and caring" (80% satisfaction) 1 time
Answered "Kind of, but I they could have been more understanding" (60% satisfaction) 1 time
Answered "Yes! They went above and beyond to make me feel special and respected" (100% satisfaction) 1 time
Did this provider ever postpone your appointment?
Asked 2 times
Answered "No, they never postpone my appointment" (80% satisfaction) 2 times
Was this provider late to your appointments?
Asked 1 time
Answered "No, they were on time" (80% satisfaction) 1 time
Does this provider promptly return your phone calls?
Asked 1 time
Answered "Yes" (80% satisfaction) 1 time
Does this provider leave you on hold for a long time when you call?
Asked 1 time
Answered "No, they are really great about answering the phone right away" (80% satisfaction) 1 time
Did this provider pressure you to purchase any unnecessary products during your visit?
Asked 2 times
Answered "No, my decisions were always respected" (80% satisfaction) 1 time
Answered "Absolutely not! I was never uncomfortable" (100% satisfaction) 1 time
Did this provider show attention to detail?
Asked 4 times
Answered "Yes, I've never had to worry about them missing any important information" (80% satisfaction) 2 times
Answered "Absolutely! They are always very careful and meticulous" (100% satisfaction) 1 time
Answered "Absolutely" (100% satisfaction) 1 time
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