Horizons Dental Concepts PC - Service Ratings
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Horizons Dental Concepts PC
7185 Highway 72 West
Madison, AL 35758
Consumer Feedback
Service
Environment
Expertise
Staff
Recommended
Value
Poll Responses for Service
4 Star Average Based on the Following 41 Poll Questions:Does this provider ever overbook appointments here?
Asked 2 times
Answered "Never! They have lots of business, but they do such a great job of never overbooking." (100% satisfaction) 1 time
Answered "No, They definitely believe in quality over quantity and allow more than enough time in between appointments" (80% satisfaction) 1 time
Does this provider adhere to the customer is always right policy?
Asked 2 times
Answered "Yes, they listen to all complaints and make every effort to correct the situation." (80% satisfaction) 2 times
Does this provider leave you on hold for a long time when you call?
Asked 2 times
Answered "No, they are really great about answering the phone right away" (80% satisfaction) 2 times
Was this provider sympathetic to your situation?
Asked 2 times
Answered "Yes, they were sympathetic and caring" (80% satisfaction) 1 time
Answered "Yes! They went above and beyond to make me feel special and respected" (100% satisfaction) 1 time
Were you provided with payment plan and fee information before your dental treatment was scheduled?
Asked 2 times
Answered "Absolutely! They explained everything in detail and made sure I understood before my procedure" (100% satisfaction) 1 time
Answered "No, I was given the information right after they finished my treatment" (40% satisfaction) 1 time
Did this provider show attention to detail?
Asked 2 times
Answered "Absolutely! They are always very careful and meticulous" (100% satisfaction) 2 times
Was it easy to make an appointment with this provider?
Asked 2 times
Answered "Yes" (80% satisfaction) 2 times
Does this provider treat every client equally?
Asked 2 times
Answered "Definitely, they make everyone feel equally respected and cared for" (100% satisfaction) 2 times
Did this provider promise services he/she couldn't provide?
Asked 2 times
Answered "No, they were able to provide everything they said they would" (80% satisfaction) 1 time
Answered "Yes, they were able to do almost nothing they originally said they could" (40% satisfaction) 1 time
Did this provider pressure you to purchase any unnecessary products during your visit?
Asked 2 times
Answered "No, my decisions were always respected" (80% satisfaction) 1 time
Answered "Absolutely not! I was never uncomfortable" (100% satisfaction) 1 time
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