Douglas J Henry, OD - Service Ratings
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Optometrists
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Normand R Madore, OD
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168 EAST AVE
LEWISTON, ME 04240
Consumer Feedback
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Poll Responses for Service
4 Star Average Based on the Following 15 Poll Questions:Was this provider sympathetic to your situation?
Asked 1 time
Answered "Yes! They went above and beyond to make me feel special and respected" (100% satisfaction) 1 time
Could you buy glasses at your optometrist's practice?
Asked 1 time
Answered "Yes, they had a huge selection" (80% satisfaction) 1 time
Does this provider leave you on hold for a long time when you call?
Asked 2 times
Answered "I usually have to wait on hold for quite a while, but not as long as some other places" (60% satisfaction) 1 time
Answered "No, they are really great about answering the phone right away" (80% satisfaction) 1 time
Did this provider pressure you to purchase any unnecessary products during your visit?
Asked 2 times
Answered "Absolutely not! I was never uncomfortable" (100% satisfaction) 1 time
Answered "Somewhat" (60% satisfaction) 1 time
Did you have to wait long after you arrived for your appointment?
Asked 1 time
Answered "No, I didn't have to wait very long" (80% satisfaction) 1 time
Does this provider have helpful information available online?
Asked 1 time
Answered "Yes" (80% satisfaction) 1 time
Does this provider adhere to the customer is always right policy?
Asked 2 times
Answered "Absolutely, the customer is always right here" (100% satisfaction) 1 time
Answered "Sometimes, but not always" (60% satisfaction) 1 time
Did this provider ever postpone your appointment?
Asked 1 time
Answered "No, they never postpone my appointment" (80% satisfaction) 1 time
Did this provider leave you unattended for an extended period of time?
Asked 1 time
Answered "I was left alone for a while, but it wasn't too long" (60% satisfaction) 1 time
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Asked 1 time
Answered "Not at all! I had to schedule an appointment for absolutely everything!" (20% satisfaction) 1 time
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