Mark A Traveis, OD - Service Ratings
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Massachusetts Eye Associates
Lowell, MA
1 EAST MAIN ST
GEORGETOWN, MA 01833
Consumer Feedback
Service
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Value
Poll Responses for Service
4.5 Star Average Based on the Following 24 Poll Questions:Is this provider easy to reach in an emergency?
Asked 1 time
Answered "Yes, they answered my call right away" (80% satisfaction) 1 time
Did this provider promise services he/she couldn't provide?
Asked 1 time
Answered "No, they were able to provide everything they said they would" (80% satisfaction) 1 time
Does this provider offer flexible appointment times?
Asked 3 times
Answered "Absolutely! I never have a problem!" (100% satisfaction) 2 times
Answered "Somewhat, but it's still difficult to get an appointment" (60% satisfaction) 1 time
Did this provider pressure you to purchase any unnecessary products during your visit?
Asked 1 time
Answered "Absolutely not! I was never uncomfortable" (100% satisfaction) 1 time
Does this provider leave you on hold for a long time when you call?
Asked 2 times
Answered "No, they are really great about answering the phone right away" (80% satisfaction) 1 time
Answered "Never! I don't think I've ever been put on hold here for a long time" (100% satisfaction) 1 time
Did they follow up with you after your appointment?
Asked 2 times
Answered "No. I still haven't talked to them." (40% satisfaction) 1 time
Answered "Yes, they made sure I had everything I needed!" (100% satisfaction) 1 time
Did this provider seem irritated to be working with you?
Asked 1 time
Answered "No, they were polite" (80% satisfaction) 1 time
Was it easy to make an appointment with this provider?
Asked 2 times
Answered "Yes! It was effortless!" (100% satisfaction) 2 times
Does this provider have helpful information available online?
Asked 1 time
Answered "No, just a basic listings page" (20% satisfaction) 1 time
Does this optometrist offer glasses repairs or adjustments?
Asked 1 time
Answered "Absolutely, the'll fix them right in front of you. No waiting necessary!" (100% satisfaction) 1 time
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