Thomas R Maselli, OD - Service Ratings
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Consumer Feedback
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Poll Responses for Service
4.5 Star Average Based on the Following 20 Poll Questions:Was this provider late to your appointments?
Asked 3 times
Answered "No, they were on time" (80% satisfaction) 3 times
Does this provider offer flexible appointment times?
Asked 4 times
Answered "Yes" (80% satisfaction) 3 times
Answered "Somewhat, but it's still difficult to get an appointment" (60% satisfaction) 1 time
Does this provider ever overbook appointments here?
Asked 2 times
Answered "All the time! the waiting rooms are always packed and It seems as if they are more concerned about quantity over quality" (20% satisfaction) 1 time
Answered "Never! They have lots of business, but they do such a great job of never overbooking." (100% satisfaction) 1 time
Does this provider remember you by name?
Asked 1 time
Answered "Every single time, even if it's been months since my last appointment!!" (100% satisfaction) 1 time
Does this provider have helpful information available online?
Asked 1 time
Answered "Yes" (80% satisfaction) 1 time
Did they follow up with you after your appointment?
Asked 1 time
Answered "I had a follow-up appointment, but I scheduled it." (60% satisfaction) 1 time
Did you spend a lot of time in the waiting room at this provider's office?
Asked 1 time
Answered "No, my appointment started at the scheduled time" (80% satisfaction) 1 time
Does this provider always put the customer first?
Asked 1 time
Answered "Yes, they always put customers first" (80% satisfaction) 1 time
Does this provider promptly return your phone calls?
Asked 1 time
Answered "Definitely! They always call me back very quickly!" (100% satisfaction) 1 time
Did this provider seem irritated to be working with you?
Asked 1 time
Answered "Not at all, they were glad to help me with anything I needed" (100% satisfaction) 1 time
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