The doctor and staff made every effort to make me feel welcome. They are friendly and nice. They are an absolute expert in the field. I would never feel unsafe or apprehensive in their care. Instead of just recommending surgery right away I was presented with many treatment options here. I knew if I had to get surgery, it would be their last resort. They are nice but WAY overbooked and the staff is clearly overworked. They should really allow for more time in between appointments if they want to keep any business. They diagnosed my condition very quickly.
Dr. Youngerman was fine.
His receptionist and PA make the experience awful. Even though I came in early (there was no one else in the waiting room when I arrived) and was told Dr. Youngerman was running on time, others with later appointments were taken before me. They even were finished before I was taken to an examination room 55 minutes later. I also overheard the receptionist expressing skepticism and disbelief as another patient told of her hardship being relocated due to storm Sandy. The receptionist claimed," I live in Oceanside and no one was evacuated." Later, when I called the doctor with a prescription question, Beth, the PA gave advice (which ended up being wrong). When I asked if she could check with Dr. Youngerman, she snottily said she would have to interrup him since he was with a patient. I responded that there was no need to interrupt him, but that if she could ask him when he was free , that would be helpful . To Beth's credit, she did call back and correct herself. I told her that if she is not sure, to get back to a patient rather than just to respond without knowledge.
I also had to wait about 15 minutes for a receipt. The receptionist told me the machine needed time, and while I was waiting she disappeared. I had to ask another person to help me. I then got the receipt.
The staff in this office is rude and uncaring.
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