Susan L Ashley, MD - Service Ratings
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Firstcare
1431 North Liberty Lake Road Suite B
Liberty Lake, WA 99019
Consumer Feedback
Service
Environment
Expertise
Staff
Recommended
Value
Poll Responses for Service
4 Star Average Based on the Following 42 Poll Questions:Does this provider welcome questions?
Asked 3 times
Answered "Absolutely! They are happy to answer all of my questions" (100% satisfaction) 2 times
Answered "Not really. I felt like an annoyance when I asked a question" (60% satisfaction) 1 time
Does this provider remember you by name?
Asked 1 time
Answered "Every single time, even if it's been months since my last appointment!!" (100% satisfaction) 1 time
Did this provider pressure you to purchase any unnecessary products during your visit?
Asked 3 times
Answered "Absolutely not! I was never uncomfortable" (100% satisfaction) 3 times
Did this provider show attention to detail?
Asked 1 time
Answered "Absolutely! They are always very careful and meticulous" (100% satisfaction) 1 time
Does this provider ever overbook appointments here?
Asked 4 times
Answered "Never! They have lots of business, but they do such a great job of never overbooking." (100% satisfaction) 1 time
Answered "No, They definitely believe in quality over quantity and allow more than enough time in between appointments" (80% satisfaction) 1 time
Answered "Sometimes, they should allow for more time in between appointments" (60% satisfaction) 2 times
Was this provider late to your appointments?
Asked 2 times
Answered "No, they were on time" (80% satisfaction) 1 time
Answered "Sometimes, it was a little frustrating" (60% satisfaction) 1 time
Did this provider rush your appointment?
Asked 2 times
Answered "No, I was able to ask as many questions as I wanted" (100% satisfaction) 1 time
Answered "No" (80% satisfaction) 1 time
Did you spend a lot of time in the waiting room at this provider's office?
Asked 1 time
Answered "No, my appointment started at the scheduled time" (80% satisfaction) 1 time
Did this provider seem irritated to be working with you?
Asked 2 times
Answered "No, they were polite" (80% satisfaction) 2 times
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