I like Dr. Theil and the other staff at Tri-City ENT. My only issue was that it was often a long wait in the waiting room before being called back, then another long wait in the exam room before seeing the doctor. Even when my appointment was in the morning. I haven't been there in about a year and a half, but have another appointment scheduled in 2 weeks. I was happy they were able to get me scheduled pretty quickly.
They go out of their way to make everyone feel equally respected and cared for. I love that they are always more than happy to answer my questions, and actually welcome questions. They have great customer service here, and the staff were all excellent when interacting with my young child (the patient) who was three years old at the time.
I loved her! Awesome doctor! I had a fairly invasive surgery done and I was 15 and she went out of her way to make sure my parents and I were extremely comfortable and well-informed about the surgery, it's risks, what to expect after and the healing process. My general practitioner then said, after the procedure was done, that this was one of best jobs he'd seen. I'd recommend her to anyone.
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