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ALLIANCE OXYGEN & MEDICAL EQUIPMENT I

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ALLIANCE OXYGEN & MEDICAL EQUIPMENT I
ALLIANCE OXYGEN & MEDICAL EQUIPMENT I
(18 Reviews)
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5355 MCINTOSH RD STE C SARASOTA, FL 34233
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ALLIANCE OXYGEN & MEDICAL EQUIPMENT I

ALLIANCE OXYGEN & MEDICAL EQUIPMENT I is a Medical Supplies facility at 5355 MCINTOSH RD STE C in SARASOTA, FL.
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Medical Supplies

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5355 MCINTOSH RD STE C, SARASOTA, FL 34233
Services ALLIANCE OXYGEN & MEDICAL EQUIPMENT I is a medical supply company in SARASOTA, FL. Call ALLIANCE OXYGEN & MEDICAL EQUIPMENT I at (341) 926-8090 for a detailed description of the medical equipment offered.

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Consumer Feedback
(18 Reviews)
Service
3 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Recommended
4 star average for Recommended
Value
4 star average for Value
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Recent Reviews
Poorest support and service I've ever experienced. My husband was prescribed a cough assist device by the neurologist at the Sarasota MDA clinic, for diminished vital capacity. The respiratory care company that covers the clinic did not accept his Florida Blue insurance at the time, so we were referred to Alliance Oxygen +Medical Equipment
The therapist who delivered the machine spent more time editorializing about the fact that she didn't believe that my husband needed the device, than she did with instructing him in its proper use. She suggested that he get an incentive spirometer from Amazon. Her instruction and demonstration was completely cursory. My husband was finding the device uncomfortable and difficult to use, and we literally found a YouTube video on its use, put out by the manufacturer.
We received zero follow up on my husband's progress. The technician promised to send some replacement filters (a starter kit), as she described it. She never sent anything, and I called the Sarasota office three times asking for a call back from her. No avail!

When my husband went on Medicare, we got into a quagmire about billing, which is too long to detail. We ultimately switched to the original company that covers the MDA clinic, and the service is like night and day. The therapist who delivered the device spent at least an hour instructing my husband and me on the use of the device, and he didn't leave until my husband demonstrated baseline proficiency. He also delivered a complete extra set of tubing and several filters. It is only a month and a half since the new company took over support (Millennium Respiratory Services, in case anybody is looking for excellence) and the therapist will be making his third home visit in follow up this Thursday.

Alliance Oxygen and Medical Equipment of Sarasota is an example of one of the poorest companies I've ever dealt with. I have filed a formal grievance with Federal Medicare about them.
by Carol G. (CRNA, Retired) xxx.xxx.144.127
May 13, 2024
Absolutely horrible customer service, and service. I contacted them because they are listed on Medicare's site as a local provider.

Tuesday morning: I called for a wheelchair and crutches, and was told that my physician needed to fax the prescription to them. I told them that, without the crutches and wheelchair, I was unable to get out of bed. I contacted my physician's office, they sent the fax while I was on the phone with them.
Wednesday afternoon: No contact from Alliance regarding the equipment. I called and left a voicemail asking about the status but received no response.
Thursday afternoon: I called again and spoke to someone whose name sounded, perhaps, like Malia. Her first remark was that they don't have crutches - that would have been handy to know two days earlier when I called asking for crutches. She then claimed that she had only received the order the day before (I had fax confirmation from 2 days before) and that the type of wheelchair wasn't specified so I'd have to talk to my doctor because they couldn't do anything without that information.

So, I spent three days confined to my bed while Alliance blundered about with people answering the phone who didn't know what they supply, ignored a prescription for two days, failed to return a call, had my contact info but didn't bother to let me know that the prescription wasn't detailed enough (or, and here's a novel concept, call the doctor's office and get clarification so that they could process the order) and then treated me like some difficult customer because they left me lying in bed for three days.

I told a friend about this experience, her husband receives his oxygen supplies from Alliance, and apparently they are always late, there's always some problem, and they are just generally a terrible company to deal with. Obviously, they make it a practice to be unhelpful, incompetent and unprofessional. For me it was mobility equipment, but what if you were sitting waiting for your oxygen?
by DJS xxx.xxx.73.218
January 17, 2019
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