Lakeside Day Spa

Lakeside Day Spa
Lakeside Day Spa 185 Baileyville Road Middlefield, CT 06455
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Consumer Feedback

(12 Reviews)
3.5 star average for Service
4.5 star average for Environment
5 star average for Expertise
5 star average for Staff
5 star average for Recommended
5 star average for Value
Did this provider seem current about the latest advancements in their field?
Did you feel safe in this provider's care?
Did you feel like this provider's office was sufficiently staffed?
Did the massage therapist listen to your complaints and feedback during your massage?
Definitely, and they adjusted the massage to meet my demands
Does this provider return your phone calls?
If it gets any better than this I have not found it yet! I am a brand new client. I have been to Lakeside Day Spa twice in the past two weeks. First by myself for a Deep Tissue Massage with Mollie and then back again with my amazing bride for a Deep Tissue Couples Massage with Harmony & Mollie. I was really in bad shape when I first arrived due to severe muscle tension and stress due to overworking myself but thanks to Mollie & Harmony they did what they do best and rubbed away all my pain and left me totally relaxed, completely renewed and stress free! At our last session I booked another Deep Tissue Couples Massage for me and my wife for next month and we are now counting the days, totally looking forward to our next massage session! From the time we entered Lakeside Day Spa to the time we walked out the door we were treated like royalty! Try it for yourself and I believe you will feel the same!
Did you spend a lot of time in the waiting room at this provider's office?
I waited forever for my appointment!
Did this provider show attention to detail?
No, I was afraid they were going to forget something important
Did you feel like this provider's office was understaffed?
Yes, I had to wait a long time before someone was able to help me
Was there annoying music playing while you waited or during your visit?
Yes, but it didn't bother me much
Were you able to get answers to simple questions from this provider without scheduling an appointment?
No, this provider rarely answers questions over the phone
Every time I've called and left a message, I've never heard back. It's extremely annoying. It's shocking how little they seem to care about customer service. From my experience It appears as if customers are never put first here. The staff is incredibly rude and seem to care more about themselves. It is impossible to get an appointment at their office. They are always booked and have a long waiting list.
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Was this provider's office too cold?
Not at all, it was the perfect temperature
Were you able to relax during your appointment?
Was it easy to find parking at this provider's office?
Yes, it was convenient
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Did the massage therapist play relaxing music during your massage?
Yes, they played relaxing music
Would you refer this provider to a family or friend?
Yes, I'm going tell everyone about them. I absolutely love this place!
Does this provider treat their staff well?
Very! I've never seen an employer treat their staff better
Does this provider promptly return your phone calls?
Did they follow up with you after your appointment?
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
Is this provider easy to reach in an emergency?
Yes, they answered my call right away
The spa is situated on a lovely lake with beautiful balconies and nice appointments. You can spend the entire day there reading, relaxing and enjoying the view! My appointment started on time, and the wait was minimal. They also offered a lovely custard and water while I filled out my paperwork. They were very sympathetic to my situation, and they rearranged their schedule so that I could use the sauna first.They gave me a very long massage, and it was soothing. The staff was very knowledgeable and qualified. They were warm, friendly, and caring. The facial was incredible and includes massage as well. Very relaxing! Lovely women! They also offer private couples massages with a private balcony adjoining that room. A nice surprise for a romantic occasion!
The owner was extremely kind and he explained other services and opportunities as well. I was extremely impressed with the staff, the owner, and the facility, itself. I will definitely be returning!!
Did this provider have reasonable prices?
Would you refer this provider to a family or friend?
Yes, I'm going tell everyone about them. I absolutely love this place!
Did this provider ever take personal phone calls while in the appointment room with you?
He/she would never do that! Their full attention is always on me.
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