Los Angeles County - Mental Health Services, Augustus F Hawkins Psychiatric Facility

Los Angeles County - Mental Health Services, Augustus F Hawkins Psychiatric Facility
Los Angeles County - Mental Health Services, Augustus F Hawkins Psychiatric Facility 1720 East 120th Street Los Angeles, CA 90059
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Consumer Feedback

(18 Reviews)
Service
3.5 star average for Service
Environment
3.5 star average for Environment
Expertise
3 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3.5 star average for Recommended
Value
3 star average for Value
Did you feel that this counselor was understanding?
Definitely
Did you feel like this counselor genuinely listented to your perspective?
Somewhat, but I didn't feel like they cared about my perspective
Was this counselor friendly?
Friendly Enough
Did this counselor answer all of your questions?
None of my questions were answered
Did you think that this provider was thorough with you during your appointment?
Somewhat
Did you feel that your visit with the provider was time well spent?
Somewhat
Were the waiting rooms private?
No, I hated walking out of my appointment to a room full of people
Did you leave feeling satisfied with your visit?
No, I felt confused and uneasy when I left
Did you feel that this counselor was understanding?
No
Did the staff help you feel comfortable when you called with questions or concerns?
Somewhat
Does the provider's staff treat you well?
Somewhat
Were the waiting rooms private?
No, I hated walking out of my appointment to a room full of people
Did the waiting room furniture appear to be clean?
Mostly
Were handicap accommodations well done?
Mostly
Does the provider's staff maintain a professional appearance?
Mostly yes
Did the staff keep the temperature in the waiting room pleasant?
Mostly
Would you refer this provider to a family or friend?
Yes
Did you leave feeling satisfied with your visit?
Completely!
Did this provider use excessive foul language?
Yes! It was very unprofessional!
Is this business handicap-accessible?
Yes, it was handicap-accessible
Does this provider have helpful information available online?
Yes, they have a great website and are present in many online directories
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Did a staff member acknowledge or greet you when you entered?
Briefly, but they didn't make an effort to help me
Did you have to wait long after you arrived for your appointment?
I had to wait for a little while.
Did this provider ever postpone your appointment?
All the time, and they usually don't notify me until right before my scheduled appointment
Are you confident that this provider will continue working with you until a solution is reached?
Not really, sometimes I worry they're going to stop trying to help me
Does this provider adhere to the customer is always right policy?
Sometimes, but not always
Are you confident that this provider will continue working with you until a solution is reached?
Not at all, I feel like they're constantly ready to give up on me
Was this provider late to your appointments?
Sometimes, it was a little frustrating
Did this provider seem up-to-date with the current advancements in their field?
Yes, they were informing me of new advancements that were extremely recent
Does this provider treat their staff well?
Yes, they treat their staff with respect
Does this provider always put the customer first?
Somewhat, but I didn't feel like they cared about my needs
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
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