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Jeanne Kollecker, Office Manager

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Jeanne Kollecker, Office Manager
Lake Animal Hospital
(21 Reviews)
> Get Phone Number & Directions
13760 Chardon Windsor Road Chardon, OH 44024
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Consumer Feedback

(21 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4 star average for Recommended
Value
4.5 star average for Value
Loved the vet that helped us out with jaquel ty again for your help with this treatment and the price wasn't bad
by Dana robichaud xxx.xxx.161.241
June 19, 2018
Excellent vets. They care for my pets with compassion and expertise. I highly recommend them.
by Dianne xxx.xxx.141.194
March 23, 2018
I have been with this clinic through two animals they are both professional and caring. They are there when u need them the most.
by sharon l watson xxx.xxx.168.52
March 30, 2017
I have been very pleased with Lake Animal Hospital. Dr. Wolf saved the life of 1 of my cats, literally. Both of my cats have been very ll at different times. They receive good care. The cost compared to other vets I have used is much less. I use to take my pets to Madison Vet Hospital, was treated rudely at times, A few of the doctors seemed non-caring. Anyway I am choosy about the care my pet family receives. The receptionist's I have dealt with are friendly and seem to know how to do their job. Highly recommend Dr. Wolf JR..
by ablessedlady xxx.xxx.32.87
December 16, 2016
I've been to several Vets in Lake Co., and was disappointed with the service. Fortunately, I found Lake Co. Aninal Hospital and we've been taking our pets here for 8 years now. When sudden issues have come up with our pets they've always fit us in, often times the same day I've called. I've seen the majority of the doctors there and all have been great. They have also worked with me to allow online purchases through companies like PetMeds etc...Sure, some times wait times can be long, but that is not uncommon to the industry. I highly recommend this Vet.
by Eric xxx.xxx.33.142
August 08, 2016
Do yourself a favor and look elsewhere! The receptionists up front were cold, careless, unprofessional and clueless. These are the first people your customers are interacting with before seeing the vet. They should be trained on how to do their job. Let's recommend a special food that you can buy at Petsmart (Banfield Hospital), but not give you the prescription you need to buy it when leaving. So I called them back to request a fax to be sent to the hospital so I can purchase the food. I called twice and spoke with a different person each time. After waiting an hour - it appeared that it was not coming.

I spent over $200 to run tests to diagnose a problem with my cat and had to jump through hoops to get the test results back. The vet never called me back to explain the results. I simply had to spend more $$$ for an office visit. They were unable to find out what was wrong with my cat. His back leg stopped working and it was dragging. I was upset and called to explain that I had financial trouble and felt like I had been taken advantage of. After that, it seemed like they genuinely understood my concern and offered to help by waiving the fee for my next office visit.

When I went to take them up on their offer - it was declined. I'm sorry, but there should not be an expiration date on a free office visit even if its only 10 days afterwards. They don't care about you, or your pets. just your money. Most vet/animal clinics are like this sadly but I did not have a good experience with them. I only went here because I lived in Painesville as a child and my parents always brought our pets there.
by c a xxx.xxx.133.236
November 20, 2015
My dogs have always received excellent care. I had a Lab that had many health problems. The Vets always treated us with such kindness and never sugar coated anything. My other dog was hit by two cars and they helped me find a specialist for her visual problems. I have been with these vets for my personal dogs for over 20 years. My parents have been with them for over 35 years with their pets. No frills in the office just good care for the animals.
by JLO xxx.xxx.194.146
November 08, 2015
Wait times are ridiculous. Some of the staff is great and others are terrible. They run this place pretty poorly.
by KStark xxx.xxx.21.90
June 10, 2015
The receptionists out front were very cold and unprofessional. They completely ignored me when I was ready to check out. The doctor was extremely nice and thorough, he was very gentle with my dog and very helpful. I am, however, considering avoiding this place in the future because of the receptionists.
by Betsy xxx.xxx.156.255
April 09, 2015
We have been going here for over 25 yrs....they are the most
caring loving group of vets and ladies ...they are wonderful,
compassionate and treat people wonderful...
we have had to put several pets down and they are sooo compassionate with dealing of the loss....they even said after I was
emotional....it's such a relief dealing with small hometown people
that are wonderful and take the time to get to know you and your pets
by Sally Lovick xxx.xxx.42.252
March 25, 2015
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Map and Directions
13760 Chardon Windsor Road, Chardon, OH 44024