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West Suburban Multi Specialty Medical Services

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West Suburban Multi Specialty Medical Services
West Suburban Multi Specialty Medical Services
(7 Reviews)
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386 North York Street Elmhurst, IL 60126
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Consumer Feedback

(7 Reviews)
Service
4.5 star average for Service
Environment
5 star average for Environment
Expertise
2 star average for Expertise
Recommended
2.5 star average for Recommended
Value
3.5 star average for Value
Staff
5 star average for Staff
Was it easy to find parking at this psychologist's office?
Extremely easy, and close to the entrance
Did you feel that your visit with the provider was time well spent?
Absolutely yes
Do you feel like this provider's office is well staffed?
Definitely
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
Does this provider remember you and your circumstances at every appointment?
Yes
by Anonymous xxx.xxx.172.165
July 06, 2016
Did this provider take time with you at your appointment?
Yes
Does this provider welcome questions?
Absolutely
Did the waiting room smell clean?
Yes
Did you feel that your visit with the provider was time well spent?
Absolutely yes
Does this psychologist offer flexible appointment times?
Absolutely! I never have a problem!
by Anonymous xxx.xxx.185.189
August 22, 2014
This review is not of the Doctors at West Suburban. It is of the office/receptionists. For the several years I have seen a Dr. here, they have always been rude. Over the last few weeks, I moved across the country for a job, and informed the Dr. of this. When my new insurance started, they wanted prior authorization from the Dr. I call West Suburban, and she tells me it's not something that can be taken care of until Monday. So I say ok, even though I am out of medication and will have to pay out of pocket. But ok, Monday. I don't hear back until Thursday, and they were calling about something unrelated. I asked what was going on with it and they say there is a $25 fee for it to be processed so I pay the fee. A few days later I call to see what was going on with it, and I get the response "We haven't heard anything back yet, try back Thursday." I call Friday morning, and am told the Dr still has it, and I was never told that it was sent over to insurance. I was very much implied it, but this is being ignroed. That response was infuriating, I say "Don't tell me what I was told, I know what I was told" and she hangs up on me. After 4 times trying to call back, another woman answers and says the last girl I spoke with "took care of" me...In whose world is hanging up on a patient/customer taking care of them? She then went on to avoid any responsibility for the poor communication and blamed the insurance. She eventually worked out another solution, but this was 2 weeks later, and after a lot of misinformation and implications. I honestly don't understand how any of the receptionists have kept jobs at this office for so long. They certainly shouldn't have.
by Guy Incognito xxx.xxx.118.246
March 15, 2013
by Anonymous xxx.xxx.104.30
February 27, 2013
Did this provider have reasonable prices?
They were decent, but not very affordable
by Anonymous
September 26, 2011
Are you going to visit this provider again?
Not if my life depended on it
by Anonymous
August 18, 2011
Did you spend a lot of time in the waiting room at this provider's office?
The wait wasn't terrible, but it wasn't the best
Did this provider prominently display their diplomas or business license?
No, I never saw one
Did this psychologist prominently display their diplomas or business license?
No, I never saw one
by Anonymous
July 25, 2011
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Map and Directions
386 North York Street, Elmhurst, IL 60126