Atrium Healthcare Systems attempts to care for patients. Most of the nurse practitioners and nurses are very good. They are kind, compassionate, and knowledgeable. However, the management does not care about individuals. They only care about the money. It is obvious in how they treat their nurses and how they care more about appearances than actual patient care. Please try to remember that it is not about the money!
Wish I could give it less than 1 star. My 93 year old mother with Alzheimers was in the ER last might. Spent 6 hours sitting in a wheelchair because they didn't have a room or even gurney for her to lay down. No communication from staff as to when a doctor could see her or when test results would be in in. Support staff and nurses were wonderful, but their method of moving patients through the process is HORRENDOUS. Never, Never, NEVER will I or any of my family go to this ER again. I would rather drive to an ER further away and get in/out faster. Start to finish, took us 9 hours to get out of there. Seriously, I'm from this North .... is this how all ERs in the South operate???
After visiting the ER, I have been fighting the billing dept for 12 months because they didn't code the paper work correctly. 12 months and the bill is $2000 higher than if it were coded correctly. 12 months of back and forth. This is beyond ridiculous! The dozens of phone calls and letters, oh the stories I could tell you! I was sent to the ER by my PCP and it was billed as a non er visit! STAY away from this hospital. Somebody needs to do their job, but what do they care, it's not their credit score that's going to be hurt!!!
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