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Consumer Feedback

(23 Reviews)
4 star average for Service
4.5 star average for Environment
3 star average for Expertise
5 star average for Staff
4 star average for Recommended
2 star average for Value
They are the worse facility that I have ever been too! Do not waste your time. They do not listen to what you need to have done and they just leave you on a table and tell you to do the exercises they instruct you to do. Then when your done they ignore you for at least 15 minutes and waste more of your time. I have had years and years of experience with PT and believe me, stay away from them and don't waste your time or money! If there was a zero rating that's what I would give them!
total rip off as I went for a consultation to see Chiro doctor and was referred to the physical therapist for another consultation decided against treatment as they did no xrays and had no idea what my problem was , charged me $400.00 for the 2 visits and I found out from my doctor that it was my ucler and treated me with meds for a $25.00 co pay. Watch your charges as they will soak and drain your pocket book and it was all guess work on their part. A lesson learned from this experience.
Was this chiropractor's staff friendly?
Yes, they went above and beyond
Did this provider answer all of your questions?
Every question I had was answered thoroughly
After your appointment with this chiropractor, were you still skeptical that the treatment would be effective?
No, I was very hopeful when I left
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
Does this provider treat every client equally?
Yes, they don't show favoritism
Was this provider late to your appointments?
No, they were on time
Is this provider's business conveniently located?
Yes, it is very conveniently located
Tru Rehab and Wellness has been exellant for us. They provide on time service. Their physical theropists are caring and conerned about your well being. They also let you know when you should see results with your theropy. Sheduling follow up treatments are made easy to make and i have found out they work with your schedule. I would recomend Tru rehab and wellness to family and friends and know they would get excellant.
Did this provider's staff seem to respect him/her?
Definitely! They staff spoke very highly of him/her
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Does this provider have helpful information available online?
Yes, they have a great website and are present in many online directories
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
Are you going to visit this provider again?
Without a doubt!
Did they follow up with you after your appointment?
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
Does this provider treat every client equally?
Yes, they don't show favoritism
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Does this provider treat their staff well?
Very! I've never seen an employer treat their staff better
Did this provider show attention to detail?
Kind of, but not very much
Is this business handicap-accessible?
No, I didn't see any ramps or wheelchair accessibility
Did this provider listen to your input and concerns?
Did you have to wait long after you arrived for your appointment?
I had to wait for a little while.
Were the restrooms clean at this provider's office?
Yes, I could tell they were cleaned regularly
Were this chiropractor's adjustments gentle?
Do you feel that you could have received better service somewhere else?
No, I don't think so
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Not at all! I had to schedule an appointment for absolutely everything!
Does this provider treat their staff well?
Kind of, but not very well
Did this provider answer all of your questions?
Was it clear that this provider takes pride in the appearance of his/her office?
Definitely! It was one of the best looking offices I've ever seen!
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Did this provider seem irritated to be working with you?
No, they were polite
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Did this provider promise services he/she couldn't provide?
Not at all! They exceeded my expectations
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