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Lake St Louis Animal Hospital

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Lake St Louis Animal Hospital
Lake St Louis Animal Hospital
(11 Reviews)
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11100 Veterans Memorial Park Lake Saint Louis, MO 63367
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Consumer Feedback

(11 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
3.5 star average for Value
My rescue dog is a heart worm survivor. However, they will not provide a 'prescription' for heart worm meds so that you can purchase on line. You must buy them at their office at an inflated price ($40 for 6 months vs $25 at Smith & Foster) or pay a $45 office visit to receive a 'written prescription'. Disappointed......will move on to another vet.
by Angie Smith xxx.xxx.147.154
May 08, 2018
Where do I start. I am full of all kinds of emotions right now. We have two Persians one is a male the other was a female. A few months back we had our male Persian fixed and because our female kept going into heat we had my mother n law drop her off to be fixed today. Our cats are our family. The two of them were just like one of our own kids. The female Persian was closest with me, dad! I hand picked her out of the litter she was in and was in constant communication throughout her development process. I had to wait a certain amount of time for her to be independent of her own without having to rely on momma. I would take on that role once the day came for me to pick her up. I'm disabled and home all day until the kiddos get home from school. During the day and throughout the night she was my buddy, real partners in crime. She defiantly made sure everything knew I was her property and showed me nothing but love. She was my shadow and was always on me, beside me, or at least in the same rooom I was in all the time. When she got tired I was her pillow and that was a good thing to be. I knew she loved me and by goodness I know she knew that I loved her. So as any parent I peeped her the night before and told her everything was going to be okay and that this surgery was going to help her in the long run feel better. I pet her and lived on her through the night. I made sure she was brushed out real good and felt like the prencess she always acted like she was already. The mother n law came over and picked up my two year old baby girl and off she went. No doubt in my mind would she be angry at me and most likely give me the cold shoulder when she got back home. This lady was just like a human I kid you not. That is where I'm having the biggest problem. You see Cocco went in to get fixed so that she wouldn't be in heat off and on any more. When she was in heat it always seemed to bother her and she couldn't control it. We just didn't want her to keep going through that torture so we decided as a family to go ahead and get her fixed. Cocco didn't get to come home tonight! The Dr. said he had just checked her vitals and she had seeemed fine after the surgery. He let her lay for about 10 minutes while he attended to other tasks within the facility. He stated to my wife when he came back to check in on her she was gone. I can see where some people don't get how one can be attached to an animal as if it was a human being. It's just that particular person who doesn't get why we love our animals like family may simply have different beliefs than us. Whatever the reason is not my concern. To me, my Cocco was my little girl, my friend, my family, and Imwe were hers. Cocco slept either on my lap or above my head almost every night from the time we brought her home until the time she was taken away. When you talked to her it really seemed like she knew exactally what you were saying. She defiantly knew when you got out the treat bag, she defiantly knew her name when you called for her, and she defiantly gave love back. I don't know what to say right now other than this hurts really bad. I didn't prep air myself for this and I'm not ready to say goodbye to my little baby girl. All night last night, I told her that everything was going to be okay and that I'd be here waiting for when she was brought home. Instead we received a call of apology stating that Cocco has passed away and that they are sorry. To me the word, "sorry", sorry for your loss. "We are sorry for the loss", the so companionate phrase stated for the loss of any living creature is way under stated. Especially when the living dies due to the fault of a professional doing a ordinary procedure done countless times before. Maybe that's where it went wrong. Maybe the laxness of doing this for the millionth time played a hand in a wrongful death of a healthy pure read Persian! The Dr. had enough nerve to tell me over the phone and I quote, "it was surgery after all anything can happen." Then he try's what seems to be as putting the fault off himself even more by stating and I again quote,"we had know idea she was in heat." As if to say that if they knew that information she would have lived. Why else would you want to fix your female Pursian other than becoming pregnant was so that she wouldn't go through heat again. This just in, we just received a message during this letter here. Basically the Dr. did an autopsy on Cocco and her heart gave out. She had a bad heart is what they are saying!
I am trying to be a good Christian man right now but I'm so darn upset, hurt, and my emotions are pulled all over the place. I am in no way down grading this Dr. I am sure he didn't try to kill my baby girl. All I know is she was so healthy, happy, very playful, and very loving before she went in today. My Cocco was not sick so whatever rebuttals come from this about her condition should only be ones of she was a healthy in her prime Persian lady! Sure I want to be mad at these guys and say things in hopes they would feel the hurt and pain as I do even if it was a percent of what Im feeling now! The thing is in my heart if I did this then I know that I would be in the wrong. At the end of the night I'd never ever take her in to get fixed knowing what I do now. So I'll have to settle with an apology, an excuse she had a bad heart, and that after all it's surgery anything can happen. Nothing I can do will bring my buddy back. Just would like everyone to know that I lost one of my best friends. What you do with this information in making a choice is on your shoulders and know I'm not trying to persuade you in any one particular direction. Goodnight Cocco we love you very much. Their will never me a Cocco like you! I know your in kitty Heaven. Thanks for reading this and listening to me vent.
by FatherOfCocco xxx.xxx.216.179
March 24, 2017
Was your pet anxious to leave this veterinarian's office?
Not at all! I've never seen my pet so calm. They really have a gift with animals here.
Did this veterinarian answer all of your questions?
Every question I had was answered thoroughly
Was this animal hospital's staff friendly?
Yes, they went above and beyond
Did you feel that this veterinarian's pricing was fair?
It was some of the best pricing I have seen
Does this veterinarian offer emergency after-hour services?
No, they encourage you to just go to another emergency vet
by Anonymous xxx.xxx.218.189
February 17, 2014
Was this veterinarian compassionate when your pet was sick?
Yes, their compassion was greatly appreciated.
Was this provider late to your appointments?
No, they were on time
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Were the waiting room chairs comfortable at this animal hospital?
Not at all!
by Anonymous xxx.xxx.162.134
September 12, 2013
Did a great job of diagnosis and treatment of a loved pet, despite a wrong diagnosis by other vets in area. Kept that pet alive and happy for a much longer time than prognosis given. Aware of cost and does streamline some things to avoid high over head that is passed on to pet owners. Love the care they give!!!
by chari xxx.xxx.250.235
July 09, 2013
Does this provider always put the customer first?
Yes, they always put customers first
Did this provider ever take personal phone calls while in the appointment room with you?
He/she would never do that! Their full attention is always on me.
Did this veterinarian and their staff educate you on what you could do better to help keep your pets healthy and happy?
Yes, they are very knowledgable and gave me great advice
Was it easy to make an appointment with this provider?
Yes! It was effortless!
Were the waiting room chairs comfortable at this animal hospital?
Average
by h1y_bee xxx.xxx.130.27
March 05, 2013
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Were the examining rooms clean and free of odor?
Yes
Are you going to visit this provider again?
Sure
Did this veterinarian and their staff educate you on what you could do better to help keep your pets healthy and happy?
Yes, they are very knowledgable and gave me great advice
Has this veterinarian ever misdiagnosed your pet?
No, I have complete faith in their care.
by Anonymous xxx.xxx.40.151
October 10, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.215.193
June 12, 2012
They paid close attention to me and all of my questions were answered. Their staff is very friendly and professional. I was so impressed with the progress I was able to make after visiting them. They come to locations around Lincoln and St. Charles Counties and we will use them for years to come.
by Laura H xxx.xxx.108.147
March 28, 2012
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
by Anonymous
June 20, 2011
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Map and Directions
11100 Veterans Memorial Park, Lake Saint Louis, MO 63367