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LINCARE INC

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LINCARE INC
LINCARE INC
(13 Reviews)
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7301 SW KABLE LN STE 900 PORTLAND, OR 97224
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Consumer Feedback

(13 Reviews)
Service
3 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Recommended
3 star average for Recommended
Staff
4 star average for Staff
Value
1 star average for Value
Absolutely worthless company and customer service. Our prescription for oxygen equipment went unfilled for over three weeks. We received zero updates in that time. When we followed up, they said they received (magically!) the authorization they were waiting for that day. Then a different person proceeded to tell us they could not fill said order because it timed out and was cancelled. After three weeks with no oxygen, we had to start from scratch, with a different order, and needed to get a new, different authorization. Obtaining and distributing equipment to their customer is the company's primary objective, and they failed.

A word to the wise: 'Customer service' rep Bryan could not be more of a woman-hater and mansplainer. He could not answer simple questions about our oxygen prescription and why it hadn't been filled. He did not adequately know how to navigate their internal system. He was patronizing, could not care less about providing good customer service, could not care less about the customer who was in pain, and had the worst attitude I've ever experienced in the field.

He failed to answer my questions and instead said things like 'I don't have a medical degree so I can't tell you what to do.' (Good! I hadn't asked you what to do, I'd actually asked the priced of the equipment!), and 'typically when you speak with someone on the phone you say goodbye when hanging up.' (Really? I had no idea! Thanks for mansplaining that to me, particularly when it has nothing to do with the issue at hand! Glad you're wasting more of my time not addressing the answers to my questions, and being abysmally inappropriate at the same time!)

Sir Bryan deemed it his job to hand out societal bon mots and best practices rather than fulfill his actual job duties. Eyebrow raising to say the least. He did not care for a woman to give back what she received from him, and instead put me on hold, failed to show compassion, failed to treat the customer with respect, failed to even fake an attitude of caring, failed to answer the questions I asked, and then tried to cancel my order due to 'customer behavior' because he didn't appreciate me holding his feet to the fire and asking specific questions he didn't have the answers to. He was defensive about his ineptitude. His supervisor tried to defend him, and then gave up once I filled him in on the conversation we'd had. He is a sad little man with a chip on his shoulder grasping at what little 'power' he has to hold over people.

The company and people are a waste of time and space. Avoid at all costs.
by NY xxx.xxx.242.80
March 09, 2022
Terrible costumer service !!!! Or the lack of ! You do not have a direct contact person you just go in circles .. every time i have called ( person I speak with states the following : I will forward your message and have them call you back . Who are "them" as I have in 2 weeks not received "there" phone call back !! I have contacted my physician's office and made a formal complaint , assistant at the Medical office stated "yeah that's Lincare" If thats the case WHY ARE MEDICAL PROVIDERS CONTRACTING WITH LINCARE if nobody can REACH them !!
by Gabriela xxx.xxx.125.73
May 15, 2018
Lincare received and order for me on September 14th. It is now October 7 and I still have not received the item needed nor heard from them when to expect deliver. It was suppose to come on September 22. Lincare is a contracted provider and needs to do better. People with Medicare can call Medicare and ask for complaint tracking customer service representative.
by pat xxx.xxx.254.133
October 07, 2017
Was the staff at this retail store friendly?
Not one bit
Does this provider listen to your concerns and respond respectfully?
No
Would you recommend this provider to someone who asks for a referral?
No
Did this provider give the impression that they cared about your concerns?
No
Was this provider compassionate to you and your situation?
Not at all
by Anonymous xxx.xxx.243.108
June 20, 2017
The local Lincare that I dealt with is run by Tiffany Jacobsen.

This morning I conversed with Ms. Jacobsen. Her manner was bullying, non-transparent, and unkind. Her biggest short-coming is her lack of professionalism.

I am going to investigate Health Insurance fraud by Lincare because I believed them capable of fraud.

Luckily, companies aren't the only ones recording phone conversations.
by Redwillow xxx.xxx.210.58
March 27, 2017
They have low customer service skills, and their delivery service of equipment is poor at best. Their employees need to learn to communicate with their clients.
by Rotsen xxx.xxx.226.19
November 30, 2016
This place is a serious threat to your health. My doctor and I spent months making phone calls and sending faxes that disappeared into a black hole. You may well die waiting for some action on your CPAP request. I finally gave up and bought a CPAP on Amazon. Why does this company claim to supply respiratory equipment when it doesn't? Why does Social Security force Medicare patients to engage in a hopeless attempt to get a CPAP from this place? The answers are known only to the walking dead who "work" there.
by KM xxx.xxx.245.52
September 11, 2016
Was the staff at this retail store friendly?
Yes, they went above and beyond
Were you able to get all of your questions answered while you were at this retail store?
Yes
Did this provider answer all of your questions?
Mostly
Was this provider's staff friendly?
Yes
Did this provider seem up-to-date with the current advancements in their field?
Yes
by Anonymous xxx.xxx.150.18
August 16, 2014
I called to inquire about the status of an order placed for me for a bariatric walker on or about May 7. I was an intermediate care Medicaid patient at Oregon City Health Care Center then and am now an assisted living resident at St. Anthony's Village in Portland.

Lori, the person I talked to, acknowledged having the order but cavalierly said to call back in a week or so since there was a backlog. Her tone was condescending and dismissive, as if she were doing me a favor.

When I tried to express a preference for an outside basket (as opposed to one in the seat) she snapped "you'll get whatever is in stock." She was curt to the point of rudeness throughout the conversation and acted like my concerns were a waste of her time.

For a company many (or most) of whose end user customers are elderly or disabled or both, you need to give some serious courses in bedside manner and common courtesy to those of your employees who deal with the public.

She was curt
by Bob Johnstone xxx.xxx.77.15
May 28, 2014
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Did you feel safe in this provider's care?
Yes
Did this provider listen to your input and concerns?
Yes
Was this provider argumentative or easily angered?
No, they were very calm and understanding
by Larry xxx.xxx.92.63
December 23, 2013
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Map and Directions
7301 SW KABLE LN STE 900, PORTLAND, OR 97224