Apria Healthcare

Wellness.com Featured Provider
Apria Healthcare
Apria Healthcare Office

(225) 751-8668

12123 Industriplex Blvd Baton Rouge, LA 70809
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Consumer Feedback

(20 Reviews)
Service
4.5 star average for Service
Environment
3.5 star average for Environment
Expertise
3.5 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3 star average for Recommended
Value
5 star average for Value
Very unsatisfied. Payments were to be conclude in 13 months but continued several months beyond the prescribed time originally quoted. When ask for billing records I was sent a three page list of payments that were impossible to understand or confirm what was actually paid.
On two separate occasions their claim of unpaid balances were referred to a collection agency without a clear notification of a balance.

When entering in the Sales, Service and Rental Agreement the contractual paperwork is eight pages long, single spaced. I suggest you read it carefully and ask question up front before signing.

This has been a nightmare getting finalized. The service agreement was signed on July 2016 and was to be concluded around September 2017. I have just paid an additional unexplained balance of $83.50 today 10/8/18.
Horrible Horrible Service! The moment I walked inside and it took multiple rings to get someone to help me, I knew it was all downhill. The lady had headphones in which is why It took her so long to answer me, The customer service was absolutely horrendous, From canceling my appointment to not returning my calls, and giving me equipment without an explanation, I was disappointed in the service, to say the least. If you can switch to another healthcare, You will save yourself headaches and unnecessary stress!
Great service and dependable
Staff is NOT friendly at all. It seems that they are inconvenienced to even answer the phone. I guess when you are the only contracted company with Medicare; you don't have to worry about customer service.
Was the staff at this retail store friendly?
Yes
Would you refer this retail store to a family member or friend?
Maybe, I'm not sure if I loved them that much.
Was the staff at this retail store friendly?
Yes, they went above and beyond
Would you refer this retail store to a family member or friend?
Yes, I'm going tell everyone about them. I absolutely love this place!
Did this retail store have reasonable prices?
Absolutely!
Did the staff at this retail store pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Were you able to get all of your questions answered while you were at this retail store?
Every question I had was answered thoroughly
Did this provider rush your appointment?
No
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Was this provider's office too cold?
No, it was fine
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Does this provider maintain a professional appearance?
No, he/she did not appear to care very much
Did this provider ever take personal phone calls while in the appointment room with you?
Yes! He/she took a personal call right in front of me. I found it to be incredibly rude.
Did this provider rush your appointment?
No
Were you able to relax during your appointment?
No, I had to leave I was so distressed
Are you going to visit this provider again?
Not if my life depended on it
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Their staff was not that friendly, and didn't go out of their way to make me feel welcome. They didn't help me as much as I was hoping and didn't answer all my questions. It was pretty hard to find the building, but I eventually found it. If I couldn't find anyone better, I'd return again, but I'm hoping I can find better service somewhere else. My appointment felt a little rushed. I understand that they are busy, but I would have liked a little more time. The equipment is overpriced, and I cannot buy just a replacement part. Since they no longer stock the CPAP mask I like and will not make any effort to order it for me, I have to resort to finding it myself. I recently went to a healthcare place closer to me, they did not know what I was talking about. I showed them online what I wanted and they ordered it for me. All I needed was the boil and bite mouthpiece for the no pro mask. They ordered it and had it shipped directly to me. The service was awesome and, yes, they were busy, but they took time to address all my problems.
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Primary Specialty

Home Care

Practice Apria Healthcare
Business Hours
Monday:8:30 AM - 5:00 PM
Tuesday:8:30 AM - 5:00 PM
Wednesday:8:30 AM - 5:00 PM
Thursday:8:30 AM - 5:00 PM
Friday:8:30 AM - 5:00 PM
Saturday:Closed
Sunday:Closed