Called to inquire about my daughters prescription and was told it has been sitting there since the 14th. The girl on the other end was extremely rude and said they were not going to fill it because it costs $80. No phone call to me about needing her insurance card or anything has occurred. I told her the card should be on file as I have picked up previous prescriptions her reply was a lovely and rude *loud sigh* followed by "I'll go check." Before I could say anything I was placed on hold. The manager Dale, who was also less than helpful, comes back saying they don't have the insurance card. Funny how Medicine Shoppe here in Troy had NO problem filling my daughter's prescription a few months back despite it would cost us almost $200 but Beckwith Pharmacy refuses?!?! I did not realize it was legal to refuse to fill medication prescribed by a doctor. Anyway, when I explained to Dale how rude the girl was on the phone there was no apology, no signs of remorse, no change in tone...NOTHING! Apparently, the customer service given from Beckwith is no service at all. I will never recommend anyone use them and my family won't make the mistake again.
My family has used Beckwith pharmacy over 30 years. Service has been excellent and the wait time has not been longer than 10 minutes, if that. Info has been good and staff are very helpful. We will continue to use them instead of Walmart, Walgreens or Kroger.
They barely gave me any information at all. Their staff was not friendly at all, I didn't feel welcome there. I feel like my visit was pointless. Nothing was accomplished, and I felt worse when I left. Some people apparently think that if you attain a certain level of schooling that gives you the right to make mistakes, take no responsibility for those mistakes, and to treat your customers with blatant disregard. Personally I find this pharmacy outdated and unnecessary. Mom and pop shops usually only continue to thrive for their emphasis on customer satisfaction and a warmth that can only be found in these types of establishments. In my opinion this pharmacy was neither accurate, (they filled a script I had not asked for without trying to contact me first) nor were they concerned about wasting my time when they were incorrect. An apology or an explanation for their incompetence would have been appreciated.
by Smiling can make all the difference xxx.xxx.51.250
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