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Trout Brook Veterinary Clinic

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Potsdam, NY

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Trout Brook Veterinary Clinic
Trout Brook Veterinary Clinic
(12 Reviews)
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Potsdam, NY 13676
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Consumer Feedback

(12 Reviews)
Service
5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
5 star average for Staff
Recommended
5 star average for Recommended
I would say on overall first impression, seems like a great clinic, Located in a serene setting on a farm....in a unique building...both for animals and humans I would imagine. Cheerful, lots of light, comforably but artfully decorated waiting room. I only had contact with front desk person who was grooming a little dog when I came in...Shewas very pleasant and came to help me right away and chose the appropriate mosquito repellant for my small dog. So only rated three stars but am going to briing a sick cat in for a checkup soon, so can review further.
by G xxx.xxx.4.108
July 07, 2015
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
Was there a designated area for your dog to go to the bathroom?
Yes, It was extremely convenient and well kept
by Anonymous xxx.xxx.209.20
December 02, 2013
Was this veterinarian compassionate when your pet was sick?
Yes, their compassion was greatly appreciated.
Was this veterinarian friendly?
Extremely Friendly
Was this provider's office too loud?
No, it wasn't too loud
Did you feel like this provider's office was understaffed?
Not at all, they had plenty of staff members to help me whenever I needed assistance
Was this veterinarian able to perform all basic as well as complicated procedures?
Absolutely! They handle everything from annual shots to complicated illnesses, with competence and loving care
by Anonymous xxx.xxx.35.211
July 16, 2013
Has this veterinarian ever misdiagnosed your pet?
No, I have complete faith in their care.
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Is this business handicap-accessible?
Yes, it was handicap-accessible
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Was this veterinarian compassionate when your pet was sick?
Yes, their compassion was greatly appreciated.
by Anonymous xxx.xxx.158.108
July 12, 2013
How would you compare this provider to others in his/her field that you have visited?
There is no comparison!
Was it easy to find parking at this provider's office?
Extremely easy, and close to the entrance
Does this provider leave you on hold for a long time when you call?
Never! I don't think I've ever been put on hold here for a long time
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
by Anonymous xxx.xxx.35.211
April 14, 2013
Does this provider remember you by name?
Sometimes, but not always
Does this provider promptly return your phone calls?
Yes
Was this provider's office clean?
Yes everything was neat and sterile
Was this animal hospital's staff friendly?
Yes, they went above and beyond
Was this provider's office too cold?
No, it was fine
by Ctrygina xxx.xxx.60.41
November 02, 2012
Was this animal hospital's staff friendly?
Yes, they went above and beyond
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Is this business handicap-accessible?
Yes, it was handicap-accessible
by Anonymous
January 06, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this veterinarian able to perform all basic as well as complicated procedures?
Yes, I've never had to take my pets anywhere else
Does this provider remember you by name?
Sometimes, but not always
Does this provider always put the customer first?
Yes, they always put customers first
Are you going to visit this provider again?
Without a doubt!
by Anonymous
November 25, 2011
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Was it easy to make an appointment with this provider?
Yes
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
Does this provider ever overbook appointments here?
Never! They have lots of business, but they do such a great job of never overbooking.
Did this provider use excessive foul language?
No
by Anonymous
September 17, 2011
Does this provider remember you and your circumstances at every appointment?
Definitely! They always remember me and make me feel important!
Did this provider seem up-to-date with the current advancements in their field?
Yes
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Would you refer this provider to a family or friend?
Yes
by Anonymous
May 28, 2011
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Potsdam, NY 13676