My Mother received excellent care by her Nurses and especially her Aides and the Staff of St. Barnabus Hospice while she was a patient from 5/2012 until she passed away in November 2013 and that is what was really important.. The Nursing home Administration( Billing and Social Work) and the amount of misinformation they have passed along ( including inviting me to a Patient Care Progress meeting after she passed away and scheduled for approximately six weeks in the future and then blaming that on their Volunteers) added additional stress for my family at this time..
They paid close attention to me and all of my questions were answered. The music they played here was downright irritating and gave me a headache. I would have preferred absolute silence to that noise. They definitely didn't have enough staff members on hand. It seemed like one person was trying to do everything, and I ended up waiting for a very long time. They consistently dismiss my concerns and accuse me of making problems up. I don't trust them to ever actually look into my concerns and see if they're valid. They never take that extra step to make me feel special. I haven't ever felt that they care enough to get to know me and that I'm almost an irritation.
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