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Northwell Health Stern Family Center for Rehabilitation

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Northwell Health Stern Family Center for Rehabilitation
Northwell Health Stern Family Center for Rehabilitation
(18 Reviews)
Office

(516) 562-8000

 330 Community Drive Manhasset, NY 11030
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Consumer Feedback

(18 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
4 star average for Staff
Recommended
3.5 star average for Recommended
Was this senior care facility clean?
Yes! I was amazed at how clean it was!
Would you refer a friend or family member to this senior care facility?
Yes, I'm going tell everyone about them. I absolutely love this place!
Was this senior care facility's staff friendly?
Yes, they went above and beyond
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
No, they've never taken personal calls with me
by Anonymous xxx.xxx.24.52
April 25, 2014
We chose Stern based on reviews and recommendations because we thought my dad would be in good hands - he had stayed at another rehab prior and it was a horrible experience. Stern wasn't all that great either. The nursing staff was subpar - they did the bare minimum and just yes'd my dad, but never followed thru unless I was there. Seems that if the family members are present and involved, then they act - otherwise they don't. Makes me feel bad for anyone there who doesn't have a family to stick up for them. The physical therapy portion was good, it did help him somewhat. Dr. Bashari, who was in charge of his care, only came to see him once during the two weeks my dad stayed there. Bashari misdiagnosed his pneumonia, which he contracted while in Stern. On top of the pneumonia, he also contracted MRSA, ended up having to be admitted to North Shore University Hospital, where he died a few days later. I firmly believe had it not been for the pneumonia and MRSA he contracted at Stern, he would still be here today. Apparently to enter these places for care and to get well also means you are putting your life in their hands. Beware.
by Dee SP xxx.xxx.234.209
December 05, 2013
clean place, nice location. Some of the nurses and their helps (RNs and CNAs) are very attentive, and friendly, and try to take nice care about the patients. The majority though don't really care, move with a speed of a turtle, forget to bring prescribed medicine, or bring you not all of your medicine. If previous shift RN didn't do some of the things ordered for the patient, next shift RN will not do it on the premise that its not her responsibility and had to be done by the nurse from the previous shift. Overall it's a nice place if you are there and could control them. If you are not there and they know that patient is not visited often, forget it. Dietitians are good and take good care of any changes you'd like to come up with. Physical therapy is very good, at least we've found both PT and OT guys to be very good.
by Dara xxx.xxx.180.19
November 20, 2013
Overall a good place, but they seemed to be terribly understaffed. We waited 1/2 hour to get a pain pill for my Mom. Nurses seem in another world. I had to go to the nurses desk 5 times before they did anything. Not acceptable.
by Mary xxx.xxx.240.55
October 01, 2013
Did this provider seem well-trained and experienced?
Not really, I was hoping for someone with more experience
Did you experience unnecessary pain during your visit?
No
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Does this provider adhere to the customer is always right policy?
Sometimes, but not always
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
by Anonymous xxx.xxx.33.72
June 24, 2013
Did you feel like this provider's office was understaffed?
Somewhat, they could've used more help
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
by Anonymous xxx.xxx.72.67
April 15, 2013
Did this provider answer all of your questions?
Yes
by Anonymous xxx.xxx.138.107
August 06, 2012
Did this provider answer all of your questions?
Yes
by Anonymous xxx.xxx.251.29
August 05, 2012
Did this provider answer all of your questions?
Some were answered
by Anonymous xxx.xxx.128.52
July 13, 2012
Did this provider answer all of your questions?
Some were answered
Was this provider's staff friendly?
Not Really
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
by Anonymous xxx.xxx.76.74
May 30, 2012
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Map and Directions
330 Community Drive, Manhasset, NY 11030
Website https://www.northwell.edu/rehabilitation-network/locations/northwell-health-stern-family-center-rehabilitation
Primary Specialty

Rehabilitation Specialist

Practice Northwell Health Stern Family Center for Rehabilitation
Business Hours
Monday:24 Hours
Tuesday:24 Hours
Wednesday:24 Hours
Thursday:24 Hours
Friday:24 Hours
Saturday:24 Hours
Sunday:24 Hours