Parent has been there over a year and a half, so I have a good overview of Northgate. Sorry to say, some of the staff is wonderful but the majority of the staff is lazy an non attentive to patients in need. Its a shame that people just don't understand, the people they are taking care of are someone's parents and grandparents. Treat them as you would your own family. Hopefully you treat your family well. The cleaning staff also needs to be reviewed. They do not do a very good job keeping the rooms clean. I know its rough, but if you don't like your job go elsewhere I'm sure there is someone who would appreciate the work.
I was less than impressed with the facilities rehab services. I chose Northgate for my mother because it was rated between 3 and 4 stars. However, her experience was a 3 at best. She raved about PT, but that was it. The Occupational Therapist was rude and did not provide the therapy as scheduled. She had my mother wash her privates and the refused to get her a clean washcloth to wash her face. The nursing staff for the most part was pleasant and respectful, but they we're very slow to answer call lights. My mother rarely used her call light and the one night she waited 45 minutes for her light to be answered. When they finally did, she was soaked and they had to change her complete bed. The food was delivered cold at least 75% of the time and was horrid. The cost for her stay was ridiculous considering that I had to bring her palatable and warm food and OT was little to be desired. If this is a 4+ star facility, I would hate to see what 3 stars get you.
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