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Mountain View Health Care Center

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Mountain View Health Care Center
Mountain View Health Care Center
(6 Reviews)
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2530 Solace Pl Mountain View, CA 94040
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Consumer Feedback

(6 Reviews)
Service
3 star average for Service
Environment
3.5 star average for Environment
Expertise
2 star average for Expertise
Staff
3 star average for Staff
Recommended
3 star average for Recommended
Are you going to visit this senior care facility again?
Sure
Was this senior care facility's staff friendly?
Yes
Was this senior care facility clean?
It could have used some cleaning
Did this senior care facility use current and safe equipment?
Fairly Current
Was the waiting area spacious enough?
Not really
by Anonymous xxx.xxx.216.98
June 19, 2014
They answered most of my questions but I could have used more information. Their staff was friendly enough, but they didn't go out of their way to help me. I felt like my needs were mostly met, but they didn't make any extra effort. The office was easy enough to find.
The bottom line is that sometimes a person is forced to place a family member and this nursing home is not as bad as some but not as good as others. Their are some excellent CNA's but at the same time watch out especially in the dementia wing where they seem to have a few EXCELLENT aides but seem to also place the aides that cannot cut it on the skilled side. As with any nursing home visit often and unexpectedly, and monitor your loved ones care. That way you KNOW they will get taken care of. I've seen sneaky aides not feed a client all their dinner just because the person might balk at one bite..NOT ACCEPTABLE!!!
by LindawithandeyeonU xxx.xxx.135.139
July 06, 2012
Did this provider answer all of your questions?
No, I left confused and frustrated
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
Was this provider's office easy to locate?
Only with clear directions
Are you going to visit this provider again?
Only if I couldn't find a better substitute
Did this provider rush your appointment?
No
by lala1 xxx.xxx.65.91
March 25, 2012
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Was it easy to find parking at this provider's office?
Yes, it was convenient
Did this provider ever take personal phone calls while in the appointment room with you?
Yes! He/she took a personal call right in front of me. I found it to be incredibly rude.
Was this provider's office too cold?
No, it was fine
Did a staff member acknowledge or greet you when you entered?
Not at all. They saw me but didn't greet me at all
by Anonymous
January 30, 2012
I did not feel safe at all in their care. I definitely had doubts about their qualifications. I am not going to refer my family and friends here. I just wasn't that impressed. They were a little too argumentative and angry. They didn't seem like they wanted to listen to almost everything I had to say. They were somewhat easy to reach in an emergency. They didn't answer the call at first, but did eventually call me back. The office was easy enough to find.
by lucy lawless
June 06, 2011
Is this business handicap-accessible?
Yes, but it seemed extremely out-of-date
Would you refer this provider to a family or friend?
No, I wasn't impressed
Does this provider adhere to the customer is always right policy?
Absolutely not!! They never listen to customers complaints and argue with them
by Anonymous
May 31, 2011
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Map and Directions
2530 Solace Pl, Mountain View, CA 94040