Harris Hill Nursing Facility

Harris Hill Nursing Facility
Harris Hill Nursing Facility 2699 Wehrle Dr Williamsville, NY 14221
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Consumer Feedback

(10 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
3 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3.5 star average for Recommended
Was this senior care facility easy to locate?
Absolutely! It couldn't have been easier!
Would you refer a friend or family member to this senior care facility?
No, I wasn't impressed
Were you able to get all of your questions answered while you were at this senior care facility?
Some were answered
Was this senior care facility's staff friendly?
Not one bit
Are you going to visit this provider again?
Probably
I worked at this disgusting facility for 6 weeks, quit TWICE in that time. DON begged me to come back the first time and I regretted it. Staff members fighting on unit, threatening one another in front of residents. Walking around with ear buds in their ears while doing care. Cell phones out in front of management and no one says a word. No one seems to care about the most important person, THE RESIDENT! Place is FILTHY! CNAs on my unit slept on night shift and I had to pick up the slack by myself. Mind you there are cameras all over the facility but no one seems to see what goes on? I refuse to work in a place that I would not take one of my loved ones for care. how on earth they get their "5 star" rating is beyond me, let alone pass NY State Health Dept Survey.
Was this senior care facility's staff friendly?
Yes, they went above and beyond
Was this senior care facility easy to locate?
Absolutely! It couldn't have been easier!
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
No, they've never taken personal calls with me
Does the staff at this senior care facility always take that extra step to make you feel special?
Absolutely, they always make me feel like I'm their only client.
Did the staff at this senior care facility seem up-to-date with the current advancements in their field?
Yes
Would you refer a friend or family member to this senior care facility?
Yes, I'm going tell everyone about them. I absolutely love this place!
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
No, they've never taken personal calls with me
Was it easy to find parking at this senior care facility?
Yes, it was convenient
Was this senior care facility's staff friendly?
Yes, they went above and beyond
Did this provider have an entertaining selection of waiting room magazines?
Yes
Was this senior care facility's staff friendly?
They were decent
Does the staff at this senior care facility always take that extra step to make you feel special?
Not really, I've never seen them go above and beyond
Did the staff at this senior care facility seem up-to-date with the current advancements in their field?
They seemed to know enough
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
No, they've never taken personal calls with me
Was this senior care facility easy to locate?
Absolutely! It couldn't have been easier!
Would you recommend this nursing home to others?
If I Had To
Does this provider treat their staff well?
Yes, they treat their staff with respect
Was this provider willing to stay open late to accomodate your needs?
Yes, they've stayed open late when I've needed help
Was this provider's office too cold?
Yes, I was starting to get numb
Did a staff member acknowledge or greet you when you entered?
Briefly, but they didn't make an effort to help me
Did a staff member acknowledge or greet you when you entered?
No, no one seemed to notice I was there
Is this business handicap-accessible?
Yes, but it seemed extremely out-of-date
Did the staff make you feel uncomfortable when you called with questions or concerns?
Yes, they made me feel like I shouldn't have called
Was it clear that this provider takes pride in the appearance of his/her office?
Absolutely not, the office was disgusting
Was this provider late to your appointments?
Sometimes, it was a little frustrating
Did this provider thoroughly explain the risks and benefits of your treatment?
They were explained, but not thoroughly
Did you feel safe in this provider's care?
Mostly, I was still a little nervous
Did this provider's staff seem to respect him/her?
Kind of, but not very much
Did this provider prominently display their diplomas or business license?
Yes
Would you refer this provider to a family or friend?
Yes
Did the staff make you feel uncomfortable when you called with questions or concerns?
No, they didn't make me feel uncomfortable
Does this provider use current and safe equipment?
No; the equipment needs to be updated
Was there annoying music playing while you waited or during your visit?
No, if they had music on it was very soothing
Would you refer this provider to a family or friend?
No, If I had known how terrible they were I never would have gone.
Did this provider ever dismiss your concerns as unimportant?
Sometimes, I usually have to convince them to look into the situation
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