Directory > Providers > Senior Care > Nursing Home > OH > Massillon > Hanover House Inc > Reviews

Hanover House Inc

Nearby

Nursing Homes

Rose Lane Health Center Inc

Massillon, OH

Legends Care Ctr

Massillon, OH

Laurels of Masillion

Massillon, OH

Massillon Community SNU

Massillon, OH
Get Featured on Wellness.com > Learn More
Hanover House Inc
Hanover House Inc
(8 Reviews)
435 Avis Ave NW Massillon, OH 44646
Add a Review

Consumer Feedback

(8 Reviews)
Service
3.5 star average for Service
Environment
3 star average for Environment
Expertise
2.5 star average for Expertise
Staff
2.5 star average for Staff
Recommended
3 star average for Recommended
I never had any real problems when i was at Hanover some of the aids treated me poorly but the administration was great! Jerry mcdonagle really does care about the residents and does the best that she can with what she has to work with
by James Marburger xxx.xxx.223.208
September 14, 2015
Staff has either been there for very very long time or are new employees. Administration and staff pass the buck no one takes initiation to change. New memory unit is incomplete with little evidence of being complete. Therapy sees you even when it's not necessary. Saying insurance says they have to.
by Anonymous xxx.xxx.182.116
August 12, 2014
Does this provider leave you on hold for a long time when you call?
Never! I don't think I've ever been put on hold here for a long time
Was it easy to find parking at this provider's office?
Yes, it was convenient
Is this business handicap-accessible?
Yes, it was handicap-accessible
Was this provider's office too cold?
No, it was fine
Would you refer this provider to a family or friend?
No, I wasn't impressed
by Anonymous xxx.xxx.12.228
July 22, 2013
Did you feel like this provider's office was understaffed?
Definitely, they had one person trying to do everything
Did this provider ever dismiss your concerns as unimportant?
Sometimes, I usually have to convince them to look into the situation
Was there annoying music playing while you waited or during your visit?
Yes, it was annoying
Is this provider's business conveniently located?
Yes, it is very conveniently located
Does this provider welcome questions?
Not really. I felt like an annoyance when I asked a question
by Anonymous xxx.xxx.50.61
June 29, 2013
Were the staff members able to answer your questions?
Every time I asked the staff a question, they referred me to someone else
Does this provider treat their staff well?
Not at all. I felt terrible for all the staff members
Did this nursing home answer all of your questions?
None of my questions were answered
Does this provider adhere to the customer is always right policy?
Absolutely not!! They never listen to customers complaints and argue with them
Did a staff member acknowledge or greet you when you entered?
No, no one seemed to notice I was there
by Anonymous xxx.xxx.155.17
May 15, 2013
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Not really. I had to schedule an appointment for most of my questions.
Does this provider promptly return your phone calls?
Definitely! They always call me back very quickly!
Were the restrooms clean at this provider's office?
No, they definitely weren't clean
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Was it clear that this provider takes pride in the appearance of his/her office?
Not really, it wasn't very clean
by Anonymous xxx.xxx.50.61
January 28, 2013
Did this nursing home answer all of your questions?
Some were answered
Was this provider's staff friendly?
Friendly Enough
Was this provider's office too loud?
Kind of, it wasn't unbearable but it was definitely loud
Were the restrooms well-stocked at this provider's office?
Yes, they were well-stocked
Does this provider treat their staff well?
Not at all. I felt terrible for all the staff members
by melissa xxx.xxx.50.61
January 06, 2013
They barely gave me any information at all. I'm going to have to do my own research to get my questions answered. Their staff was friendly enough, but they didn't go out of their way to help me. I was very frustrated when I left. There is a definite lack of communication. I must say their staffing is an excuse. When my husband asked to be put to bed, he was told by a nurse,"I don't do that, YOU'LL have to find an aide." Have you ever had to find your own Nurses aide? I was completely astounded and angry! WE asked for bed rails at 2 p.m. and still did not have them at 9 p.m. And the list goes on.
by Anonymous xxx.xxx.56.151
June 22, 2012
Add a Review
Map and Directions
435 Avis Ave NW, Massillon, OH 44646