Grandell Rehabilitation & Nursing Center

Grandell Rehabilitation & Nursing Center
Grandell Rehabilitation & Nursing Center 645 W Broadway Long Beach, NY 11561
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Consumer Feedback

(8 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
3 star average for Expertise
Staff
4.5 star average for Staff
Recommended
1 star average for Recommended
Value
1 star average for Value
It is a hell hole. My husband's poor mother was sent there from the hospital for "rehab." She lay in a bed until she caught pneumonia, then was moved to a hospital and died. Every time we visited, we saw sad, sad people in wheelchairs lined up against a wall. Just warehousing people there, not caring for them. Every little beauty product we brought my mother-in-law -- hand lotion, face cream, etc. -- disappeared. You would be better off walking into the ocean.
Does this provider maintain a professional appearance?
Yes, he/she looked very professional
Does this provider use current and safe equipment?
No; the equipment needs to be updated
Would you recommend this nursing home to others?
Absolutely Not
Did this provider have an entertaining selection of waiting room magazines?
Not at all! They were boring and outdated
Did this provider seem irritated to be working with you?
Somewhat, they could have been kinder
Does this provider give unbiased advice?
Definitely not! It was obvious they just wanted to make money!
Did this provider use excessive foul language?
No
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Does this provider offer flexible appointment times?
Somewhat, but it's still difficult to get an appointment
Is this business handicap-accessible?
Yes, but it seemed extremely out-of-date
Does this provider use current and safe equipment?
Not at all; the equipment is dangerous!
Was this provider's office easy to locate?
Fairly Easy
They made sure that their qualifications were obvious. I was confident that I was under the care of a professional. Whatever cologne they were wearing was one of the best I've ever smelled. It made my experience that much more enjoyable. Whenever I make an appointment, I'm always confident that they're going to be ready for me at my scheduled time. At other places I've been to, it's always bothered me when they postpone my appointment, but they've never done that here. I felt very safe in their care. I definitely trust them.
They are so kind and caring, and they stay open way past their closing time to help anyone who needs them. They wouldn't deny anyone that needed help. I know I can always count on them. As soon as I walked through the door, I was immediately greeted by the friendly staff. They went out of their way to make me feel special and appreciated. I love how attentive they are here. Even when notified that they have a personal phone call, they always wait to take it later. Their full attention is always on me and it makes me feel special. This provider has so much helpful information available online. They have an impressive website that's easy to use, with forms that you can fill out before your appointment. They also have a great online presence in multiple directories.
Did this provider seem irritated to be working with you?
No, they were polite
Were the restrooms well-stocked at this provider's office?
Yes, they were well-stocked
Does this provider welcome questions?
Yes, they don't mind answering my questions
Does this provider always take that extra step to make you feel special?
Not really, I've never seen them go above and beyond
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