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Cherry Lane Nursing Center

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Cherry Lane Nursing Center
Cherry Lane Nursing Center
(24 Reviews)
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9001 Cherry Ln Laurel, MD 20708
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Consumer Feedback

(24 Reviews)
Service
3.5 star average for Service
Environment
3.5 star average for Environment
Expertise
3 star average for Expertise
Staff
4 star average for Staff
Recommended
3.5 star average for Recommended
Value
3 star average for Value
I have my elderly loved for a short time at Cherry Lane Nursing Center /
The staff over the weekend does not respond well to patients I'm very disappointed you have nurses on the cell phones responding to patients - this place needs a major overhaul !

Food
Saturday Mat 21 2016
My loved ones food unrecognized it was burned smelling / chicken thighs only because the bones were mixed in the rice with peas presentation awful!

The food presented to the patients is awful I would not treat any one this way! For Sunday dinner May 22, 2016
she received in the middle of a plate a hog dog in on white bread bun! Bag of BBQ potato chips
Bowl of coleslaw and s bowl of Maderine oranges
My loved is diabetic this menu does not fit her diet ! I couldn't believe this !
I'm very disappointed with how this placed is runned for our most sensitive our loved ones
This is not five start treatment !
by Unhappy and totally disappointed xxx.xxx.82.13
May 22, 2016
My husband was admitted to this facility to receive IV antibiotics for the MRSA infection he contracted while in the hospital. He needed two months of IV therapy. When I first spoke with the admissions administrator this place sounded great. I visited the facility and it seemed to be clean and a bright atmosphere. Well after a couple of day how wrong I was. The hospital directed the nursing home to change the dressing on his stitches and to change his sheets every day. It was well over a week of complaining before his dressing was changed. They didn’t and wouldn’t provide a cover for his pick-line which is customary and was told they didn’t have the right size. Okay, order the right size. They would only change his sheets every 4 days after 3 day of complaints from my husband. The food is less than poor. I took our dog to see him and he wouldn’t even eat the ground beef something that was served for dinner one night. After being there for two weeks, the doctor didn’t write his prescription for pain medications that he has been on for 12 years and my husband had to wait 4 hours for the doctor to sign the script and have it delivered from the pharmacy. This was only after they had run out of medication. I put one star only because this would not let me leave it blank.

I would not recommend this place to my worst enemy.
by Susan xxx.xxx.175.194
April 27, 2016
Was this senior care facility's staff friendly?
Yes, they went above and beyond
by Anonymous xxx.xxx.111.35
December 09, 2015
Was this senior care facility clean?
It was satisfactory
by Anonymous xxx.xxx.230.152
October 21, 2014
Did this senior care facility use current and safe equipment?
No, the equipment needs to be updated
by Anonymous xxx.xxx.45.117
July 28, 2014
Were you able to get all of your questions answered while you were at this senior care facility?
Every question I had was answered thoroughly
Was this senior care facility clean?
Yes! I was amazed at how clean it was!
Was this senior care facility's staff friendly?
They were decent
Would you refer a friend or family member to this senior care facility?
Yes, I'm going tell everyone about them. I absolutely love this place!
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
They would never do that! Their full attention is always on me.
by val xxx.xxx.79.110
July 15, 2014
Was this senior care facility clean?
It was satisfactory
Would you refer a friend or family member to this senior care facility?
No, If I had known how terrible they were I never would have gone.
Did this senior care facility prominently display their credentials or business license?
No, I never saw one
Was this senior care facility's staff friendly?
They were decent
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
Their phone rang a lot and it was really annoying
by Anonymous xxx.xxx.72.70
July 01, 2014
Would you recommend this nursing home to others?
No
Did this nursing home answer all of your questions?
No, I left confused and frustrated
Were the restrooms clean at this provider's office?
No, they definitely weren't clean
Does this provider maintain a professional appearance?
Somewhat, I wasn't overly impressed
Does this provider promptly return your phone calls?
Not really. I usually have to wait a long time
by Anonymous xxx.xxx.13.3
January 27, 2014
Does this provider adhere to the customer is always right policy?
No, it is their way or the highway
Does this provider welcome questions?
Not really. I felt like an annoyance when I asked a question
Was this provider sympathetic to your situation?
Not at all. It was obvious they didn't care about me
Was this provider's office too cold?
Way too cold, I thought I would catch hypothermia
How would you compare this provider to others in his/her field that you have visited?
The worst I have seen
by Anonymous xxx.xxx.105.99
September 12, 2013
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Did this provider leave you unattended for an extended period of time?
No, I was always attended to
Was this provider argumentative or easily angered?
No, they were very calm and understanding
Does this provider promptly return your phone calls?
Definitely! They always call me back very quickly!
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
by Anonymous xxx.xxx.194.89
August 12, 2013
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Map and Directions
9001 Cherry Ln, Laurel, MD 20708