M Chiang, MD

M Chiang, MD
M H Phillip Chiang Inc 36001 Euclid Ave Ste B4 Willoughby, OH 44094
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Consumer Feedback

(18 Reviews)
4.5 star average for Service
5 star average for Environment
4.5 star average for Expertise
4.5 star average for Staff
4.5 star average for Recommended
5 star average for Value
It is horrible trying to get ahold of their office, the line is either constantly busy or you have to navigate a ridiculous auto attendant with annoying prompts . Naturally they have it programmed so you can not dial zero further chasing patients away. However they must not need your business or they would not make it so ridiculously difficult to get through. The auto attendant prompts when they do offer a selection then ask you to leave a message and they will call you back in 48 hours. They are a horrible organization and no other business could survive if they treated customers like this. They need a lesson in business, customer service and a whole lot more. And then they should get more lines, update and upgrade their telecommunications and the entire office process.
by Al Luminum xxx.xxx.111.86
August 14, 2015
I have had to wait on 2 occasions over 1-1/2 hours for m appointment. I missed one appointment and was charged $25 for missing and received nothing for him missing my appointments. Office staff leads much to be desired and the Nurse on staff is extremely rude. I will NOT recommend this physician at all.
by Unsatisfied patient xxx.xxx.15.67
January 24, 2015
Was this doctor's staff friendly?
Yes, they went above and beyond
Would you recommend this doctor to others?
I Already Have
Did this doctor answer all of your questions?
Every question I had was answered thoroughly
Were the waiting room chairs comfortable at this doctor's office?
Extremely comfortable; I could have fallen asleep
Did this family doctor answer all of your questions?
Every question I had was answered thoroughly
by Anonymous xxx.xxx.17.16
July 29, 2014
Was this doctor's staff friendly?
Did you leave the office feeling satisfied with your visit?
Was this doctor friendly?
Extremely Friendly
Does this doctor use current and safe equipment?
Does this provider take that extra step to make you feel special?
by Anonymous xxx.xxx.17.114
June 24, 2014
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Was this provider's office clean?
Yes everything was neat and sterile
Did this provider answer all of your questions?
Was it easy to make an appointment with this provider?
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
by dan m. krysty xxx.xxx.45.127
January 06, 2014
Is this provider's business conveniently located?
Yes, it is very conveniently located
Does this provider have helpful information available online?
No, just a basic listings page
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
Did this provider have an entertaining selection of waiting room magazines?
by RC xxx.xxx.133.224
November 30, 2013
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
Would you recommend this family doctor to others?
Did this provider use excessive foul language?
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
by Anonymous xxx.xxx.80.131
May 29, 2013
Was this provider's staff friendly?
Has this provider ever cancelled your appointment on you last minute?
No, they didn't cancel on me last minute
Did this provider listen to your input and concerns?
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
Does this provider promptly return your phone calls?
by Anonymous xxx.xxx.57.45
May 28, 2013
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Was the waiting area spacious?
Yes, extremely spacious
Did this provider show attention to detail?
Absolutely! They are always very careful and meticulous
Does this provider promptly return your phone calls?
Definitely! They always call me back very quickly!
Did they follow up with you after your appointment?
Yes, they made sure I had everything I needed!
by Anonymous xxx.xxx.116.204
April 30, 2013
Did this provider seem irritated to be working with you?
No, they were polite
by Anonymous xxx.xxx.190.42
February 05, 2013
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