Medical Heights Ob-Gyn, Pa

Medical Heights Ob-Gyn, Pa
Medical Heights Ob-Gyn, Pa 309 S College St Morganton, NC 28655
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Consumer Feedback

(12 Reviews)
5 star average for Service
5 star average for Environment
5 star average for Expertise
4.5 star average for Staff
5 star average for Recommended
4.5 star average for Value
Was this provider friendly?
Very! The most welcoming office I've visited!
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Does this provider ever overbook appointments here?
Never! They have lots of business, but they do such a great job of never overbooking.
Does this provider remember you and your circumstances at every appointment?
Definitely! They always remember me and make me feel important!
Do you feel that you could have received better service somewhere else?
Definitely not; I received the best service ever!
Does this provider offer any coupons, discounts or promotions?
Yes, they always have specials going on
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Did this provider seem up-to-date with the current advancements in their field?
Yes, they were informing me of new advancements that were extremely recent
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Was it clear that this provider takes pride in the appearance of his/her office?
Definitely! It was one of the best looking offices I've ever seen!
Did this provider seem up-to-date with the current advancements in their field?
Yes, they were informing me of new advancements that were extremely recent
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
They made sure every single question I had was answered, and are always available if I think of any more questions I want answered. Their staff is the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and make the whole experience that much better. I was so impressed with the progress I was able to make after visiting them. All my questions were answered, and I feel a lot more confident and hopeful about the future. The office was very easy to locate. I didn't have any trouble finding it at all. He and his staff are awesome,friendly and worked around my schedule.I recomend all the doctors that work there!This Dr. is 1 in a million,that actually cares about you.He is the BEST!!!!!!!!!
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Did you leave the office feeling satisfied with your visit?
I went to Dr. Hall for some surgery. Although the surgery went okay, the multiple occasions I associated with his staff were not pleasant experiences. The cashier had charged me more than my copay and when I told her my copay was lower, she did not document the original copy and my receipt properly. This led to a misunderstanding when I was informed that I had not paid the full amount for my copay. The issue could not be resolved over the phone so I paid a visit to their office. I spoke with the receptionist at first and then the human resource officier. I expected a more professional environment and staff. However, I argued with the staff members in the lobby about the situation. The issue was finally resolved when the staff member admitted there might have been a possibility that she could have made a mistake. I was very upset with how I was treated and the professionalism of the staff. Months after my surgery, I called in to schedule an appointment because I was in pain and my family doctor suggested I schedule an appointment with Dr. Hall again. The receptionist on the phone sighed with annoyance when I asked for a different appointment time because I had to work in the afternoons. I was then told that Dr Hall was “extremely” busy and will not be able to see me during the time frame I wanted in a reasonable amount of time. Therefore I had to wait a month for my appointment WHEN I WAS IN PAIN. Two weeks later, I received a phone call from the receptionist who informed me that my appointment had to be pushed for an extra month and a half because the doctor was very busy and was going to be out of the office during my schedule appointment.
I did not understand why the doctor would take on more patients than he could handle and why I would have to wait two months and a half to see a doctor when I am in pain (which could potentially be because of the surgery). The customer service I received as poor, the staff was unprofessional, and the amount of time I had to wait for an appointment was ridiculously long. I would not recommend anyone to go to Dr Hall and do not plan to return for future visits.
I was worried that they were going to wear an obnoxious cologne, because I've dealt with that at other places, but they didn't even wear cologne. It was fantastic to be able to breathe freely the entire time. They knocked before entering the exam room, which I found to be very professional. They seemed really knowledgeable and were able to answer all my questions in-depth. I understood all my options fully and they really took the time to make sure my questions were answered.
They are an absolute expert in the field. I would never feel unsafe or apprehensive in their care. The office was easy enough to find. This is one of the friendliest and most welcoming offices I've ever visited. They put in the extra effort to make me feel valued and important.
They never have that typical, annoying music playing here. If they do play music it is soothing and appropriate for the setting. They made the extra effort to make sure every question and concern I had was addressed. They were so kind and attentive to me. I didn't have to worry about them arguing with me, or contradicting what I had to say, which has been a problem for me at other places. I love Dr.Hall he is an amazing Dr. With an awesome bedside manner. I have had a laproscopy done by him and my first child was delivered by his midwife Gloria. She may come off as rude, but she's great. I felt so important when she delivered my daughter. She made it a great experience. I had a miscarriage and Dr. Hall showed such compassion. He sat in the waiting room after my DNC and talked with my husband for 30 minutes about the situation.
Did the staff make you feel uncomfortable when you called with questions or concerns?
No, they didn't make me feel uncomfortable
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
Does this provider offer any coupons, discounts or promotions?
Does this provider offer flexible appointment times?
Did this provider leave you unattended for an extended period of time?
No, I was always attended to
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