Directory > Providers > Dental Care > Dentist > VA > Roanoke > Small Smiles Dental Clinic of Roanoke > Reviews

Small Smiles Dental Clinic of Roanoke

Nearby

Dentists

Motto Clear Aligners

Roanoke, VA

Motto Clear Aligners

Roanoke, VA

Salem Dental Care

Salem, VA

Semtner & Semtner DDS

Roanoke, VA
Get Featured on Wellness.com > Learn More
Small Smiles Dental Clinic of Roanoke
Small Smiles Dental Clinic of Roanoke
(13 Reviews)
> Get Phone Number & Directions
5002 Airport Road Northwest Roanoke, VA 24012
Add a Review

Consumer Feedback

(13 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
3.5 star average for Expertise
Staff
3 star average for Staff
Recommended
3 star average for Recommended
Terrible, terrible place! Because of their negligence, my young son unnecessarily had teeth extracted. And to think their slogan is "Kids First." What a joke!
by C xxx.xxx.203.191
February 14, 2024
I have brought my children to this office several times, but this will be the last. I sincerely hate to write a bad review, but I have to be honest. The office is filthy; smells of urine and mold, bathrooms are dirty, paper peeling off of walls in the waiting area, and walls and chairs are dirty. I have been assured that the dental equipment is sanitized, but some of the ways they get the tools and equipment is not sanitary at all. I usually get a call or a card from the Small Smiles office to remind me about upcoming cleanings or appointments, but sometime you have to waits weeks or even months before the dental work is completed. By the time they got around to seeing one of my children the tooth was so bad it nearly needed a root canal. Their equipment is fairly current, nothing special though. Some of their staff is friendly, but a lot of them don't really go out of their way to help the patient or parent feel welcome and comfortable. I ask to go back every time with my children because they do not feel comfortable going back by themselves, and my oldest child has had a bad experience with one of the doctors being by abrupt and he hurt her mouth terribly. He also did a terrible job on filling a cavity, and we will probably have to have it redone somewhere else. Whenever I ask to go back it is treated with a "huff", and I'll see if we can find a room. I can tell it really irks them to have to get a room for them rather than putting them in the large communal area to do dental work, and where the parent can only watch through a window if they choose. The only doctors I could truly recommend is Dr. Patricia and Dr. Eunice. Dr. Patricia is by far the best doctor there, and has a wonderful chair side manner. She is the one shining star of Small Smiles! That all said, I would still strongly recommend that If you can possibly see another dental office it would be in your and your child's best interest. I am personally signing up for a dental discount plan just so I can take my children somewhere else....even if I have to pay some out of pocket, or put it on a credit card; which I hate to have t do.
by A Concerned Parent xxx.xxx.207.80
March 31, 2014
Does this provider promptly return your phone calls?
Yes
Did this dentist allow you to regularly rinse your mouth during your procedure?
Yes, I was able to rinse
Does this provider treat their staff well?
Yes, they treat their staff with respect
by Anonymous xxx.xxx.17.213
January 28, 2013
This office was very dirty. The restrooms were nasty. We waited FOREVER to get seen... They refused to do X-rays on my youngest son bc he was crying bc they didn't let me go back with him at first. We didn't have a good expeirence. We will not be returning.
by Laura xxx.xxx.98.128
October 22, 2012
Did this provider pressure you to purchase any unnecessary products during your visit?
Yes, I was pressured
Did this provider answer all of your questions?
No, I left confused and frustrated
Was this provider argumentative or easily angered?
Very, they contradicted everything I said and became very angry
Did your gums bleed excessively after your appointment?
No, they didn't bleed excessively
Does this provider leave you on hold for a long time when you call?
I usually have to wait on hold for quite a while, but not as long as some other places
by Anonymous xxx.xxx.90.83
October 09, 2012
The office was very easy to locate. I didn't have any trouble finding it at all. The only problem is it takes so long to see the dentist because there are so many children to be seen. Sitting more than two hours with children that are basically doing as they please while the parents do nothing to disciplne them,is pretty annoying. Also there has been an occasion that my daughter was due to have work done,but was then scheduled for another appointment to have the fillings done. My daughter also ask that I go in the room with her because she said the assistant wasn't nice with her. So I would go with her so that she would feel safe .
The problem with them scheduling appointments at the same time and having to wait more than two hours is kind of disappointing.
by Suzanne xxx.xxx.50.4
August 09, 2012
Did this provider answer all of your questions?
Some were answered
Was this provider's staff friendly?
No, they were rude
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Darnell Goodrich xxx.xxx.101.146
July 26, 2012
Their staff was friendly. If I couldn't find anyone better, I'd return again, but I'm hoping I can find better service somewhere else. Have been there several times before. They did let me go back in while son getting procedures. Made sure of it. Read on if you have any type of allergies.

Went June 2012. Had to leave immediately. The place smelled of mildew, must and urine. Son and myself have allergies but have been able to tolerate before on previous visits. NOT this visit. Smell SO bad, both of our faces turned red. Son's eyes and face itching to the exteme and had difficulty breathing, runny nose shortly after sitting down to fill out paperwork. Could not stay. Place is not clean! We could not keep apt. Very disappointed as he is on medicaid and not other dentist to see.
by alias xxx.xxx.19.123
June 25, 2012
Did this provider leave you unattended for an extended period of time?
No, I was always attended to
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Did you have to wait long after you arrived for your appointment?
Yes, I had to wait quite a while
Was the chair you sat in during your dental procedure comfortable?
Yes, it was comfortable
Does this provider ever overbook appointments here?
Yes, there is a definite trend of overbooking here
by Anonymous
June 22, 2011
Was it clear that this provider takes pride in the appearance of his/her office?
Definitely! It was one of the best looking offices I've ever seen!
Does this provider treat every client equally?
Yes, they don't show favoritism
How would you compare this provider to others in his/her field that you have visited?
Fairly Average
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
by Anonymous
June 08, 2011
Add a Review
Map and Directions
5002 Airport Road Northwest, Roanoke, VA 24012