Indy Dental Group Llc

Indy Dental Group Llc
Indy Dental Group Llc 12720 Meeting House Road Uppr Carmel, IN 46032
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Consumer Feedback

(7 Reviews)
Service
5 star average for Service
Environment
4 star average for Environment
Expertise
4.5 star average for Expertise
Staff
5 star average for Staff
Recommended
4.5 star average for Recommended
I have been going to Dentists for over 25 years and this is the second time I had a horrible experience - the other was because I went to a Dentist School trying to save some money. My crown fell off and my regular dentist does not work on the one day I am off from work so I tried Indy Dental Group. My tooth had an infection, so my only option was a temporary crown - which I had to ask the dentist for since the office was more focused on how old my crown was (which I couldn't remember) and what a new one would cost depending on how old it was. Long story short they gave me an aluminum crown - which I had never heard of before in all my years going to dentists. The dentist did not tell me it would look like aluminum foil unlike the resin which my regular dentist uses (which I just learned) which is white like a real tooth and smooth. It has only been a week, and the temp crown has flattened and has rough jagged sharp edges that has made the inside of my mouth raw and I keep catching it so it's not healing properly. Bonus, I have had a metal like taste in my mouth since they put it in and not sure if it is also giving me bad breath. Had I been explained what an aluminum crown was and had I known all the dentists I have been to in earlier years, used resin, I wouldn't have been so stupid as to go here and pay my hard earned money for this aluminum crap. I also just googled the dentist I was seen by- which I should have done first - but this dentist just graduated in 2014 which reflected in her lack of confidence when she was talking to me. I ignored my gut which told me to walk out, but apparently after I had tried making an appointment at other dentists in my insurance network, this dentist office was the only one open on my day off and I was able to make an appointment the same week - so I guess I was desperate to get this done without having to take off time from work - lesson learned - Stick with my regular dentist and trust my gut!!!
Are you confident that this provider will continue working with you until a solution is reached?
Absolutely! I'm confident they will work hard to find the best solution for me
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
Were the waiting room chairs comfortable at this dentist's office?
Yes
Was this provider's office clean?
Yes everything was neat and sterile
Did this provider ever take personal phone calls while in the appointment room with you?
He/she would never do that! Their full attention is always on me.
Did the staff call you to remind you about your upcoming appointment?
Yes, they called me a few days before my appointment
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
Was it easy to make an appointment with this provider?
I waited longer than I wanted to, but it wasn't terrible
Was it easy to find parking at this provider's office?
Not really, but I found a spot
Was the waiting area spacious?
Yes
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
How would you compare this provider to others in his/her field that you have visited?
There is no comparison!
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
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