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Rockcreek Dentistry

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Rockcreek Dentistry
Rockcreek Dentistry
(11 Reviews)
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5301 East State Street Suite 307A Rockford, IL 61108
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Consumer Feedback

(11 Reviews)
Service
3.5 star average for Service
Environment
3.5 star average for Environment
Expertise
3.5 star average for Expertise
Staff
1 star average for Staff
Recommended
3.5 star average for Recommended
Value
4 star average for Value
Very friendly staff...worked with my insurance without any hassle...walked me through the process. Dentist is very friendly as well,did not add on unnecessary procedures. I highly recommend!!
by Lisa xxx.xxx.242.148
February 03, 2016
I've never been to this place because I cannot get an appointment. The phone just rings. It's a drag to have a dental HMO because the choices are few and the care is often not the best. I can't imagine having this office as my dental go-to when they don't even make an effort to answer the phone. I even told my insurance company they don't answer the phone so they tried calling and called me back and said the same thing. When I tried another time in January, there was a message saying they were closed for a vacation and wouldn't return until a date in February. Ridiculous!
by MTC xxx.xxx.17.150
November 25, 2014
I've been trying for a few weeks to get an appointment with this place. I cannot go to my last dentist because they completely botched my root canal and I refuse to go through that again. I had been TOLD that this place was better and would do a wonderful job. I have yet to even SCHEDULE an appointment. I've called every day for a few weeks, and no one ever picks up. The receptionist, Donna, needs to be let go. If/when she calls back, she leaves snarky messages and implies that I am incompetent. I have explained in every voicemail I've left that I work a 9am to 6pm job, M-F and have only one 30 minute break each day that I can call or receive calls, and she has made no attempt to reach me at my specified time. They need to either fire her and get someone who does properly know how to work a telephone, or hire more people.
by What's the point of having a phone if you don't answer? xxx.xxx.78.143
July 09, 2014
Was the Dental Care provider able to take and develop x-rays in their office?
Yes
Will this Dental Care provider try to get you an appointment ASAP if you have an emergency?
Yes
Was the wait time for your appointment reasonable once you got to the office?
Yes
Was the provider's staff welcoming to you?
Yes
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
by Anonymous xxx.xxx.228.165
May 12, 2014
Did you receive sample toothbrushes or toothpaste to take home?
Yes, I received sample toothbrushes and toothpaste
Did your teeth cleaning feel rushed?
No
Did this provider answer all of your questions?
Yes
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
Did this dentist give you your invoice promptly?
Yes, they gave me one when I asked
by Anonymous xxx.xxx.229.130
January 17, 2013
Was this dentist friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
by Anonymous xxx.xxx.206.90
October 15, 2012
The dentist is great. His secretary is lazy and rude! however, she will act very nice when the dentist is around. she needs to be fired. she never calls back when i leave a message for an appointment. i have to keep calling and act irritated when i leave messages.
by second thoughts
December 09, 2011
Did this provider seem well-trained and experienced?
Not really, I was hoping for someone with more experience
Does this provider always take that extra step to make you feel special?
No, I don't think they appreciate my loyalty
Did this dentist allow you to regularly rinse your mouth during your procedure?
Absolutely, I was able to rinse every few minutes
Does this provider have helpful information available online?
No, just a basic listings page
by Anonymous
October 17, 2011
Every time I've called and left a message, I've never heard back. It's extremely annoying. Whenever I called with a question or concern, the message stated that someone would get back to me SHORTLY. Well its been over 2 weeks since my first call & I have called everyday since to try to reach someone. Not one person has EVER answered & not one person has EVER called back since my first phone call. What constitutes as SHORTLY in my book is less then 2 business days, it's been over 13 since I left a message. Still waiting for that urgent response I was promised. If they can't answer the questions of their existing clients then how can they take on more responsibility? Hope they care for people's teeth better then their customer service shows.
by No Way
June 06, 2011
Did this provider prominently display their diplomas or business license?
No, I never saw one
Were the restrooms clean at this provider's office?
No, they were disgusting
Did this provider have reasonable prices?
They were decent, but not very affordable
by Anonymous
May 03, 2011
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Map and Directions
5301 East State Street Suite 307A, Rockford, IL 61108