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Lockport Dental Group

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Lockport Dental Group
Lockport Dental Group
(12 Reviews)
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230 East 8th Street Lockport, IL 60441
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Consumer Feedback

(12 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
4 star average for Staff
Recommended
3.5 star average for Recommended
Value
1 star average for Value
Dr. Shaw is very good
by Lowman xxx.xxx.154.72
August 21, 2018
I am writing to inform Lockport Dental Group that I will no longer be doing business with them, along with my wife and four children. I had called this afternoon from work (4-25-13) to check on an appointment I believed I had missed (to reschedule) and to set an appointment for my wife only to be abruptly placed on hold for over five minutes. Once the receptionist returned to the phone, I began to explain my needs when she interrupted and “checked my file,” whereupon she stated that I was no longer allowed to “set an appointment,” but rather had to call the “day of” to see “if” the dentist “would” be available. Could you imagine the world, if every medical professional acted this way? I have done business with Lockport dental six times, they were paid six times, and were about to gain at least three to four more visits (from me alone) before the offensive receptionist barked the ultimatum at me (a paying customer.) And based on current dental ADA codes, filed to insurance companies, on a national composite-financial scale, for services rendered, that’s a lot of money lost due to poor hiring practices in choosing receptionists. Additionally, she had stated that this directive came from Dr. Jim Gerhard, which is further supported by Lockport Dental. Well as a customer first, and a patient (far-distant second) I am extremely disappointed that so-called professionals would deal in such absolutes, which contradicts patient care expectations that are deserving to the folks that purchased your services. Who do you think you all are? My wife, for instance had been a patient there for over two decades (her family longer than that,) and our children since they all grew teeth. You lost a lot of business, because of ultimatums and a crappy “phone-girl.” I will pass this onto as many family members, friends, and individuals to educate them on the poor customer service relationships in hopes they stop coming to Lockport Dental. In this day and age, among a poor economy, and even recognizing that Obama-Care has largely ignored dental converge, I would think that your little group of “professionals” at Lockport Dental Group, would be more aware of the dangers of offending clients.
by Anonymous xxx.xxx.186.186
April 26, 2013
Does this provider ever overbook appointments here?
Sometimes, they should allow for more time in between appointments
Did this provider prominently display their diplomas or business license?
Not very well. I had to really look for it before I found it.
by Anonymous xxx.xxx.225.175
October 08, 2012
Did this provider answer all of your questions?
No, I left confused and frustrated
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
by Anonymous xxx.xxx.38.139
April 25, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Not Really
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
Without a doubt!
by deb xxx.xxx.166.34
February 21, 2012
Does this provider always put the customer first?
Yes, they always put customers first
Did this provider pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
Was it easy to make an appointment with this provider?
Yes
by Anonymous
December 06, 2011
Although the staff are kind, the "Dentists" need to go back to school. I just went to another place that not only treat me kindly, but go OUT of their way to help. My number 9 tooth is loose, and has been coming loose every other year since they incorrectly placed it in after the root canal. Now I have to pay a large amount of money to have it surgically redone, and this is not fair to me, or anyone else in the profession. Lockport Dental Group is NOT where you want to go.
by Silentbob538
November 03, 2011
Was this dentist friendly?
Friendly Enough
Was the waiting area spacious?
Yes, extremely spacious
Did the staff call you to remind you about your upcoming appointment?
No, but I didn't need a reminder
Were you provided with payment plan and fee information before your dental treatment was scheduled?
Definitely not, I wasn't given information until long after my procedure had been finished
by Anonymous
August 20, 2011
Was this provider argumentative or easily angered?
No, they were very calm and understanding
Were the restrooms well-stocked at this provider's office?
Yes, they had everything you could possibly need!
Do this dentist have a good professional reputation among other dentists?
Yes, they are recommended by other dentists
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Was this dentist's staff friendly?
Yes
by Anonymous
August 19, 2011
Did this dentist pressure you to get any unnessary dental procedures?
No, they never pressured me
Did this dentist answer all of your questions?
Yes
Were the restrooms well-stocked at this provider's office?
Sometimes, but most of the time they aren't
by Anonymous
August 10, 2011
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Map and Directions
230 East 8th Street, Lockport, IL 60441