Coast Dental

Coast Dental
Coast Dental 1435 Southeast 8th Terrace Suite A Cape Coral, FL 33990
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(9 Reviews)
3 star average for Service
3 star average for Environment
2 star average for Expertise
2 star average for Staff
2 star average for Recommended
2 star average for Value
Coast Dental Corporate are Liars and thieves and Coast Dental Cape Coral are Hacks, liars and thieves, January 29th 2016 they hack filed my upper teeth stuck on some cheap weak temps that keep breaking then the GIANT teeth that came in twice were so big they could not use them, at that point Corporate told me since I was unhappy with the horse teeth and the hack dentist quit there so they were terminating my service and stuck me in a very bad way and refuses to refund my $7776 without the refund agreement form and 2 weeks ago I ordered my records from DDS Labs but when I went to Coast Dental Cape Coral today the incompetent disgusting manager told me to leave immediately before they throw me out, THIS IS ILLEGAL! I want my records in full detail of my impressions that were sent to DDS on Sept 20th, COAST DENTAL HAS GAVE ME MONTHS OF SEVERE AGGRAVATION!!! I will not stop until I get my money my records and justice!! The one star here I was forced makes me sick as well
Was the Dental Care provider able to take and develop x-rays in their office?
Will this Dental Care provider try to get you an appointment ASAP if you have an emergency?
Not really
Did this provider spend time asking questions and listening to you?
Not really
Did this provider seem well-trained and experienced?
Not very
Did this provider seem current about the latest advancements in their field?
After dealing with a terrible tooth pain for weeks, I could no longer bear it and just gave in to see an emergency dentist. The pain is so bad and throbbing that even Vicodin isn't helping! I called my insurance company this morning to verify that they were in network and this one was close-ish to where I lived so I said,"Why not?". My dental insurance gives me up to 2K annually and I've got some pretty wonderful coverage.

As I was waiting in the waiting room, I was reading other reviews on other sites (and believe me, I work in the service industry and I know when those 5-star reviews are from the company or their employees to make them look good... it's sickeningly obvious). After a longer wait than I'd like (I wasn't too surprised, I did call ahead, but was still unexpected for them... so I understood), and when I got in the room, the nurse or hygienist, or whoever she was didn't have the most firm grasp on the English language, but I didn't so much mind that as much as completely uninterested and disconcerting she seemed as I was explaining my agony. The staff seems to be of epic failure.

I brought my own X-rays from my former dentist and she said I needed new ones. Later saying she wouldn't charge me for the X-rays (I demanded to get that in writing, but alas, they didn't follow through). After consulting with the actual dentist (who was very nice and very professional), a simple extraction is all I need and they said I could be in and out in as little as 45 minutes. Cool, right? The agony will be over soon!

I asked to see how much (if anything) the procedure would cost me out of pocket and they slam me with a whopping $300 bucks I need to pay right there out of pocket! I had an emergency ROOT CANAL done, didn't have to pay anything out of pocket on the spot, and the bill was sent to me and it didn't even cost me that much. Oh? I'm supposed to believe that my insurance would only cover $50? Yes, I get 2k of annual coverage, and I only have to pay 20% of procedures out of pocket... last time I checked, your basic extraction doesn't cost you $1500 overall! What an utter rip off! I hadn't used any of my coverage this year, so why the steep fee?

I explained this to the hygienist I had (who presented me this monstrosity) and all she kept saying (and I quote) "When you don't use the coverage you lose it. You didn't use coverage last year, it doesn't roll over".... So, darling... What part of I haven't used any of THIS YEAR'S coverage don't you understand!? She came back to the room with a prescription of 400mg of ibuprofen which I gave back to her stating that even if my big girl vicodins aren't doing a damn thing for it, idly biddy ibuprofen won't. I called my insurance company and they told me to BOLT out of there and NEVER look back. Seriously, when I went to another office afterwards and when I told them where I came from, everyone in the office shuddered and asked how I made it out with all my limbs as well as my wallet.

So overall:
Office cleanliness and overall atmosphere? - s'okay.
Front office staff: Pretty good... not overly rude, but did have a genuine look of wanting to be somewhere else.
Hygienist: EPIC FAIL.
Dentist: Excellent... He shouldn't be there.
Pricing: EPIC EPIC FAIL. The most outrageous pricing in a sub-par dentists office I've ever seen. WTF.
Does this provider remember you and your circumstances at every appointment?
Not really. I usually have to remind them.
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
Is this provider willing to pursue advice from other providers when necessary?
Not really, they discouraged any sort of outside advice
Did you receive sample toothbrushes or toothpaste to take home?
No, I didn't receive anything at all
Is this provider's business conveniently located?
Yes, it is very conveniently located
I would Not recommend this dental provider to anyone. Due to my insurance I had to change dentists so I chose Coast Dental. Upon arriving at my first appointment I had to wait for 30 minutes. When I went back to get x-rays, the technician started bad mouthing my previous dentist. Then the dentist came in and began to tell me her whole life story, how her x-dental husband cheated on her with his secretary, and how she was dating a man, blah, blah, blah. It was very unprofessional! Then to top it off, they didn't even clean my teeth. They made me make another appointment for cleaning. I have been there 2 times for cleanings and that was enough for me. My hygenist was friendly, but she was going to charge me $42 dollars for flouride and my insurance covers it. Then she proceeded to try and sell me special mouth wash because my gums started bleeding when she flossed them. Of course they are going to bleed when you are picking at them with tools.Oh and the charge a $5.00 OSHA fee. I have never had to pay for and OSHA fee at any dentist I have ever been to. I walked out all 3 times totally dissatisfied and am currently looking into finding a new dentist.
Was it clear that this provider takes pride in the appearance of his/her office?
Absolutely not, the office was disgusting
Does this provider offer any coupons, discounts or promotions?
Never. I don't think they care about helping their clients save money
Did this provider ever take personal phone calls while in the appointment room with you?
Yes! He/she took a personal call right in front of me. I found it to be incredibly rude.
How would you compare this provider to others in his/her field that you have visited?
The worst I have seen
Does this provider maintain a professional appearance?
No, he/she did not appear to care very much
Does this provider have a good professional reputation within your community?
Absolutely not, they are not trustworthy at all
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Does this provider maintain a professional appearance?
No, he/she did not appear to care very much
Did this provider seem well-trained and experienced?
No, they weren't very knowledgeable
Did this provider thoroughly explain the risks and benefits of your treatment?
They were explained, but not thoroughly
Was this provider's staff friendly?
No, they were rude
Did this provider prominently display their diplomas or business license?
No, I never saw one
Did this dentist pressure you to get any unnessary dental procedures?
Absolutely! They wouldn't leave me alone!
My daughter went there and they did not get preauthorize for the cleaning even though they set up the appointment so now they want me to pay for the part that should have been covered. My insurance declined to pay for the covered part because they didn't call to say they were going to do it.

I sent them a letter with the documentation from my insurance but they are still just sending me a new bill.

I wouldn't use them unless want to get ripped off.

Off to find a new dentist.
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