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Allen M Germaine, MD

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Banner Health Center

Mesa, AZ

Banner Health Center

Mesa, AZ

Banner Health Center

Mesa, AZ

Banner Health Center

Mesa, AZ
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Allen M Germaine, MD
(42 Reviews)
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2345 E SOUTHERN AVE STE 101 MESA, AZ 85204
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Consumer Feedback

(42 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4 star average for Recommended
Value
2 star average for Value
Pompous no empathy and incompetent!
by MOI xxx.xxx.149.185
March 21, 2023
Dr. Germaine is very personable and caring. Have been a patient for about 10 yrs and have never been disappointed with his care. Although you often have to see one of his PA's first, you still get to talk with him directly most of the time. Would not go anywhere else for my medical care.
by Darlene Dalley xxx.xxx.216.130
December 27, 2016
I have nothing positive to say but will try to briefly list why: My wait time averaged 45 mins; I competed record requests but they didn't get records because they had misfiled forms; I was told by 2 staff members for 2 different situations I would be getting a call back and neither did so; was told on 2 occasions medications would immediately be sent to Walgreen's but didn't happen; and while explaining some of this to Norma, who I was told was in charge of medical personnel, she was rude, unapologetic and hung up on me?? Overall a horrible experience due to uncaring, unprofessional and incompetent staff.
by Susan xxx.xxx.210.189
February 24, 2015
Would you refer this provider to a family or friend?
No, I wasn't impressed
Were you able to relax during your appointment?
Not really, I was a little uneasy
Does this provider welcome questions?
No, They dismissed my questions as unimportant
Was the waiting area spacious?
Yes
Is this business in a safe neighborhood?
No, I didn't feel safe
by Anonymous xxx.xxx.68.178
October 28, 2013
Was this provider argumentative or easily angered?
No, they were very calm and understanding
Does this provider promptly return your phone calls?
Yes
Does this provider treat their staff well?
Yes, they treat their staff with respect
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Did you feel safe in this provider's care?
Yes
by Cameron xxx.xxx.28.210
September 16, 2013
Does this provider remember you by name?
No, I always have to remind them
Are you going to visit this provider again?
Only if I couldn't find a better substitute
Was this provider's office too cold?
No, it was fine
Did the staff make you feel uncomfortable when you called with questions or concerns?
No, they didn't make me feel uncomfortable
Was this provider argumentative or easily angered?
No, they were very calm and understanding
by Anonymous xxx.xxx.9.159
May 26, 2013
I got an appointment quickly. I've never had to wait too long. It was nice to see them treat their staff with so much respect. It was obvious that they had a good relationship with all of their staff members. They always made sure that I wasn't in any pain. I've been places before where they were argumentative and angry, so I was nervous that I would encounter that here as well. Instead, they were very calm and understanding the entire time. I could tell they really care about everyone who visits them. I am not going to refer my family and friends here. I just wasn't that impressed. HOWEVER, their followup in calling back from phone requests, lab results, etc is really poor. This definitely is an area of concern, to the point where I'm considering going to another Doctor's office. Its been an ongoing problem and not just isolated to me, my wife and daughter have had the same experience.
by Bill xxx.xxx.245.191
January 09, 2013
I really enjoy the medical doctors (especially Michelle Roy). But, the front desk people really need HELP! I've spent 4 hours this morning trying to get thru to make an appointment. Unfortunaly this happens almost every time I try to call. I've been with this pratice many years and because of this I'll be changing physicans. I've faught with insurance company to stay with them. But I'm giving up and I'm really sorry.
by P. Lyon xxx.xxx.10.157
January 08, 2013
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
Does this provider treat every client equally?
Yes, they don't show favoritism
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Were you able to relax during your appointment?
Yes
by Anonymous xxx.xxx.237.70
January 07, 2013
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
by Anonymous xxx.xxx.16.7
October 18, 2012
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Map and Directions
2345 E SOUTHERN AVE STE 101, MESA, AZ 85204